---
title: Freshdesk vs Gorgias
canonical: https://helpdeskbattles.com/freshdesk-vs-gorgias
result: Gorgias wins 2–1
updated: 2026-10-08
---

# Freshdesk vs Gorgias

**Gorgias wins 2–1 (close call) at 10 agents**

Gorgias wins 2–1 at 10 agents (close call). Freshdesk takes security; Gorgias takes the bill and user verdict; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Gorgias | At 10 agents with AI on: Freshdesk $1,325, Gorgias $1,116 a month. Gorgias is 16% cheaper and takes the round. |
| Price tags | Even | Both offer every price in public, monthly billing and no minimum. Even. |
| AI | Even | Both offer an AI agent that also takes actions in other systems. Even. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Freshdesk | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round. |
| User verdict | Gorgias | On G2: Freshdesk 4.4 from 3,779 reviews, Gorgias 4.6 from 582 reviews. Gorgias takes the round. |

## Monthly bill with AI on
| Team | Freshdesk | Gorgias |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $437 |
| 10 agents, 2,500 conversations a month | $1,325 | $1,116 |
| 25 agents, 6,250 conversations a month | $3,337 | $2,757 |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08