---
title: Freshdesk vs Help Scout
canonical: https://helpdeskbattles.com/freshdesk-vs-help-scout
result: Freshdesk wins 3–1
updated: 2026-10-08
---

# Freshdesk vs Help Scout

**Freshdesk wins 3–1 (clear win) at 10 agents**

Freshdesk wins 3–1 at 10 agents (clear win). Freshdesk takes price tags, AI and security; Help Scout takes the bill; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Freshdesk $1,325, Help Scout $625 a month. Help Scout is 53% cheaper and takes the round. |
| Price tags | Freshdesk | Freshdesk offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. |
| AI | Freshdesk | Freshdesk offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Freshdesk takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Freshdesk | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round. |
| User verdict | Even | On G2: Freshdesk 4.4 from 3,779 reviews, Help Scout 4.4 from 431 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | Freshdesk | Help Scout |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $188 |
| 10 agents, 2,500 conversations a month | $1,325 | $625 |
| 25 agents, 6,250 conversations a month | $3,337 | $1,563 |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08