---
title: Freshdesk vs HubSpot Service Hub
canonical: https://helpdeskbattles.com/freshdesk-vs-hubspot-service-hub
result: HubSpot Service Hub wins 3–2
updated: 2026-10-08
---

# Freshdesk vs HubSpot Service Hub

**HubSpot Service Hub wins 3–2 (close call) at 10 agents**

HubSpot Service Hub wins 3–2 at 10 agents (close call). Freshdesk takes price tags and security; HubSpot Service Hub takes the bill, AI and desk basics; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | HubSpot Service Hub | At 10 agents with AI on: Freshdesk $1,325, HubSpot Service Hub $1,120 a month. HubSpot Service Hub is 15% cheaper and takes the round. |
| Price tags | Freshdesk | Freshdesk offers every price in public, monthly billing and no minimum; HubSpot Service Hub offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. |
| AI | HubSpot Service Hub | HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round. |
| Desk basics | HubSpot Service Hub | HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. HubSpot Service Hub takes the round. |
| Security | Freshdesk | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round. |
| User verdict | Even | On G2: Freshdesk 4.4 from 3,779 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | Freshdesk | HubSpot Service Hub |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $315 |
| 10 agents, 2,500 conversations a month | $1,325 | $1,120 |
| 25 agents, 6,250 conversations a month | $3,337 | $2,845 |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- HubSpot Service Hub: [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Product & Services Catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Customer Agent: AI customer service agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.g2.com/products/hubspot-service-hub/reviews) — G2, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) — Capterra, accessed 2026-10-08