---
title: Freshdesk vs Intercom
canonical: https://helpdeskbattles.com/freshdesk-vs-intercom
result: Intercom wins 4–1
updated: 2026-10-08
---

# Freshdesk vs Intercom

**Intercom wins 4–1 (clear win) at 10 agents**

Intercom wins 4–1 at 10 agents (clear win). Freshdesk takes price tags; Intercom takes the bill, AI, desk basics and user verdict; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Intercom | At 10 agents with AI on: Freshdesk $1,325, Intercom $1,075 a month. Intercom is 19% cheaper and takes the round. |
| Price tags | Freshdesk | Freshdesk offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. |
| AI | Intercom | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Intercom takes the round. |
| Desk basics | Intercom | Intercom offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Intercom takes the round. |
| Security | Even | Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even. |
| User verdict | Intercom | On G2: Freshdesk 4.4 from 3,779 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round. |

## Monthly bill with AI on
| Team | Freshdesk | Intercom |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $323 |
| 10 agents, 2,500 conversations a month | $1,325 | $1,075 |
| 25 agents, 6,250 conversations a month | $3,337 | $2,688 |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- Intercom: [Intercom pricing](https://www.intercom.com/pricing) — Intercom, accessed 2026-10-08
- Intercom: [Fin pricing](https://fin.ai/pricing) — Fin, accessed 2026-10-08
- Intercom: [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom, accessed 2026-10-08
- Intercom: [Copilot included and unlimited usage](https://www.intercom.com/help/en/articles/9121384-copilot-included-and-unlimited-usage) — Intercom, accessed 2026-10-08
- Intercom: [Copilot](https://www.intercom.com/helpdesk/copilot) — Intercom, accessed 2026-10-08
- Intercom: [Skill-based routing](https://www.intercom.com/help/en/articles/15858833-skill-based-routing) — Intercom, accessed 2026-10-08
- Intercom: [Balanced assignment deep dive](https://www.intercom.com/help/en/articles/6553774-balanced-assignment-deep-dive) — Intercom, accessed 2026-10-08
- Intercom: [Intercom reviews](https://www.g2.com/products/fin/reviews) — G2, accessed 2026-10-08