---
title: Freshdesk vs LiveAgent
canonical: https://helpdeskbattles.com/freshdesk-vs-liveagent
result: Freshdesk wins 4–1
updated: 2026-10-08
---

# Freshdesk vs LiveAgent

**Freshdesk wins 4–1 (clear win) at 10 agents**

Freshdesk wins 4–1 at 10 agents (clear win). Freshdesk takes the bill, price tags, AI and security; LiveAgent takes user verdict; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Freshdesk | At 10 agents with AI on: Freshdesk $1,325, LiveAgent $150 (an AI price is not public) a month. Freshdesk's bill is complete and the other is not, so Freshdesk takes the round. |
| Price tags | Freshdesk | Freshdesk offers every price in public, monthly billing and no minimum; LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. |
| AI | Freshdesk | Freshdesk offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Freshdesk takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Freshdesk | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Freshdesk takes the round. |
| User verdict | LiveAgent | On G2: Freshdesk 4.4 from 3,779 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round. |

## Monthly bill with AI on
| Team | Freshdesk | LiveAgent |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $45 |
| 10 agents, 2,500 conversations a month | $1,325 | $150 |
| 25 agents, 6,250 conversations a month | $3,337 | $375 |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
- LiveAgent: [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08