---
title: Freshdesk vs Salesforce Service Cloud
canonical: https://helpdeskbattles.com/freshdesk-vs-salesforce-service-cloud
result: Salesforce Service Cloud wins 3–2
updated: 2026-10-08
---

# Freshdesk vs Salesforce Service Cloud

**Salesforce Service Cloud wins 3–2 (close call) at 10 agents**

Salesforce Service Cloud wins 3–2 at 10 agents (close call). Freshdesk takes the bill and price tags; Salesforce Service Cloud takes AI, desk basics and security; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Freshdesk | At 10 agents with AI on: Freshdesk $1,325, Salesforce Service Cloud $6,200 a month. Freshdesk is 79% cheaper and takes the round. |
| Price tags | Freshdesk | Freshdesk offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. |
| AI | Salesforce Service Cloud | Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Freshdesk offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round. |
| Desk basics | Salesforce Service Cloud | Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Freshdesk offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round. |
| Security | Salesforce Service Cloud | Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Salesforce Service Cloud takes the round. |
| User verdict | Even | On G2: Freshdesk 4.4 from 3,779 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | Freshdesk | Salesforce Service Cloud |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $1,860 |
| 10 agents, 2,500 conversations a month | $1,325 | $6,200 |
| 25 agents, 6,250 conversations a month | $3,337 | $15,500 |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- Salesforce Service Cloud: [Service Cloud pricing](https://www.salesforce.com/service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Agentforce pricing](https://www.salesforce.com/agentforce/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service pricing](https://www.salesforce.com/service/customer-self-service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer service AI pricing](https://www.salesforce.com/service/ai/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Voice and contact center pricing](https://www.salesforce.com/service/call-center-integration/voice-pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service with Casey your help agent](https://www.salesforce.com/service/customer-self-service/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — G2, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) — Capterra, accessed 2026-10-08