---
title: Freshdesk vs Tidio
canonical: https://helpdeskbattles.com/freshdesk-vs-tidio
result: Freshdesk wins 3–2
updated: 2026-10-08
---

# Freshdesk vs Tidio

**Freshdesk wins 3–2 (close call) at 10 agents**

Freshdesk wins 3–2 at 10 agents (close call). Freshdesk takes price tags, desk basics and security; Tidio takes the bill and user verdict; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Tidio | At 10 agents with AI on: Freshdesk $1,325, Tidio $583 a month. Tidio is 56% cheaper and takes the round. |
| Price tags | Freshdesk | Freshdesk offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Freshdesk takes the round. |
| AI | Even | Both offer an AI agent that also takes actions in other systems. Even. |
| Desk basics | Freshdesk | Freshdesk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Freshdesk takes the round. |
| Security | Freshdesk | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round. |
| User verdict | Tidio | On G2: Freshdesk 4.4 from 3,779 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. |

## Monthly bill with AI on
| Team | Freshdesk | Tidio |
|---|---|---|
| 3 agents, 750 conversations a month | $422 | $199 |
| 10 agents, 2,500 conversations a month | $1,325 | $583 |
| 25 agents, 6,250 conversations a month | $3,337 | — |

## Sources
- Freshdesk: [Freshdesk Omni pricing](https://www.freshworks.com/freshdesk/omni/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk pricing](https://www.freshworks.com/freshdesk/pricing/) — Freshworks, accessed 2026-10-08
- Freshdesk: [Getting started with Freshdesk Omni](https://support.freshdesk.com/support/solutions/articles/50000011785) — Freshworks, accessed 2026-10-08
- Freshdesk: [AI Agent and chatbot sessions FAQs](https://crmsupport.freshworks.com/support/solutions/articles/50000004664-ai-agent-and-chatbot-sessions-faqs) — Freshworks, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.g2.com/products/freshdesk/reviews) — G2, accessed 2026-10-08
- Freshdesk: [Freshdesk reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/) — Capterra, accessed 2026-10-08
- Freshdesk: [Freshdesk Omni](https://www.capterra.com/p/10012197/Freshdesk-Omni/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08