---
title: Front vs Help Scout
canonical: https://helpdeskbattles.com/front-vs-help-scout
result: Front wins 3–1
updated: 2026-10-08
---

# Front vs Help Scout

**Front wins 3–1 (clear win) at 10 agents**

Front wins 3–1 at 10 agents (clear win). Front takes AI, security and user verdict; Help Scout takes the bill; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Front $1,295, Help Scout $625 a month. Help Scout is 52% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Front | Front offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Front takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Front | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round. |
| User verdict | Front | On G2: Front 4.7 from 2,515 reviews, Help Scout 4.4 from 431 reviews. Front takes the round. |

## Monthly bill with AI on
| Team | Front | Help Scout |
|---|---|---|
| 3 agents, 750 conversations a month | $389 | $188 |
| 10 agents, 2,500 conversations a month | $1,295 | $625 |
| 25 agents, 6,250 conversations a month | $3,238 | $1,563 |

## Sources
- Front: [Front Pricing and Plans](https://front.com/pricing) — Front, accessed 2026-10-08
- Front: [Autopilot add-on pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center, accessed 2026-10-08
- Front: [Copilot](https://front.com/product/copilot-ai-assistant) — Front, accessed 2026-10-08
- Front: [Compass](https://front.com/product/compass-AI-agent-performance-monitoring) — Front, accessed 2026-10-08
- Front: [Your customer AI agents are working. Now put them to work together.](https://front.com/blog/ai-agents-teammates-launch) — Front, accessed 2026-10-08
- Front: [Front Reviews](https://www.g2.com/products/front/reviews) — G2, accessed 2026-10-08
- Front: [Front Software: Features, Integrations, Pros & Cons](https://www.capterra.com/p/132901/Front/reviews/) — Capterra, accessed 2026-10-08
- Front: [Front Reviews](https://www.getapp.com/collaboration-software/a/front/reviews/) — GetApp, accessed 2026-10-08
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08