---
title: Front vs Intercom
canonical: https://helpdeskbattles.com/front-vs-intercom
result: Intercom wins 3–2
updated: 2026-10-08
---

# Front vs Intercom

**Intercom wins 3–2 (close call) at 10 agents**

Intercom wins 3–2 at 10 agents (close call). Front takes security and user verdict; Intercom takes the bill, AI and desk basics; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Intercom | At 10 agents with AI on: Front $1,295, Intercom $1,075 a month. Intercom is 17% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Intercom | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Intercom takes the round. |
| Desk basics | Intercom | Intercom offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Intercom takes the round. |
| Security | Front | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round. |
| User verdict | Front | On G2: Front 4.7 from 2,515 reviews, Intercom 4.5 from 3,918 reviews. Front takes the round. |

## Monthly bill with AI on
| Team | Front | Intercom |
|---|---|---|
| 3 agents, 750 conversations a month | $389 | $323 |
| 10 agents, 2,500 conversations a month | $1,295 | $1,075 |
| 25 agents, 6,250 conversations a month | $3,238 | $2,688 |

## Sources
- Front: [Front Pricing and Plans](https://front.com/pricing) — Front, accessed 2026-10-08
- Front: [Autopilot add-on pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center, accessed 2026-10-08
- Front: [Copilot](https://front.com/product/copilot-ai-assistant) — Front, accessed 2026-10-08
- Front: [Compass](https://front.com/product/compass-AI-agent-performance-monitoring) — Front, accessed 2026-10-08
- Front: [Your customer AI agents are working. Now put them to work together.](https://front.com/blog/ai-agents-teammates-launch) — Front, accessed 2026-10-08
- Front: [Front Reviews](https://www.g2.com/products/front/reviews) — G2, accessed 2026-10-08
- Front: [Front Software: Features, Integrations, Pros & Cons](https://www.capterra.com/p/132901/Front/reviews/) — Capterra, accessed 2026-10-08
- Front: [Front Reviews](https://www.getapp.com/collaboration-software/a/front/reviews/) — GetApp, accessed 2026-10-08
- Intercom: [Intercom pricing](https://www.intercom.com/pricing) — Intercom, accessed 2026-10-08
- Intercom: [Fin pricing](https://fin.ai/pricing) — Fin, accessed 2026-10-08
- Intercom: [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom, accessed 2026-10-08
- Intercom: [Copilot included and unlimited usage](https://www.intercom.com/help/en/articles/9121384-copilot-included-and-unlimited-usage) — Intercom, accessed 2026-10-08
- Intercom: [Copilot](https://www.intercom.com/helpdesk/copilot) — Intercom, accessed 2026-10-08
- Intercom: [Skill-based routing](https://www.intercom.com/help/en/articles/15858833-skill-based-routing) — Intercom, accessed 2026-10-08
- Intercom: [Balanced assignment deep dive](https://www.intercom.com/help/en/articles/6553774-balanced-assignment-deep-dive) — Intercom, accessed 2026-10-08
- Intercom: [Intercom reviews](https://www.g2.com/products/fin/reviews) — G2, accessed 2026-10-08