---
title: Front vs Salesforce Service Cloud
canonical: https://helpdeskbattles.com/front-vs-salesforce-service-cloud
result: Draw, 2–2
updated: 2026-10-08
---

# Front vs Salesforce Service Cloud

**Draw, 2–2 (draw) at 10 agents**

A draw at 10 agents, 2–2. Front takes the bill and user verdict; Salesforce Service Cloud takes AI and desk basics; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Front | At 10 agents with AI on: Front $1,295, Salesforce Service Cloud $6,200 a month. Front is 79% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Salesforce Service Cloud | Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round. |
| Desk basics | Salesforce Service Cloud | Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round. |
| Security | Even | Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even. |
| User verdict | Front | On G2: Front 4.7 from 2,515 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Front takes the round. |

## Monthly bill with AI on
| Team | Front | Salesforce Service Cloud |
|---|---|---|
| 3 agents, 750 conversations a month | $389 | $1,860 |
| 10 agents, 2,500 conversations a month | $1,295 | $6,200 |
| 25 agents, 6,250 conversations a month | $3,238 | $15,500 |

## Sources
- Front: [Front Pricing and Plans](https://front.com/pricing) — Front, accessed 2026-10-08
- Front: [Autopilot add-on pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center, accessed 2026-10-08
- Front: [Copilot](https://front.com/product/copilot-ai-assistant) — Front, accessed 2026-10-08
- Front: [Compass](https://front.com/product/compass-AI-agent-performance-monitoring) — Front, accessed 2026-10-08
- Front: [Your customer AI agents are working. Now put them to work together.](https://front.com/blog/ai-agents-teammates-launch) — Front, accessed 2026-10-08
- Front: [Front Reviews](https://www.g2.com/products/front/reviews) — G2, accessed 2026-10-08
- Front: [Front Software: Features, Integrations, Pros & Cons](https://www.capterra.com/p/132901/Front/reviews/) — Capterra, accessed 2026-10-08
- Front: [Front Reviews](https://www.getapp.com/collaboration-software/a/front/reviews/) — GetApp, accessed 2026-10-08
- Salesforce Service Cloud: [Service Cloud pricing](https://www.salesforce.com/service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Agentforce pricing](https://www.salesforce.com/agentforce/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service pricing](https://www.salesforce.com/service/customer-self-service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer service AI pricing](https://www.salesforce.com/service/ai/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Voice and contact center pricing](https://www.salesforce.com/service/call-center-integration/voice-pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service with Casey your help agent](https://www.salesforce.com/service/customer-self-service/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — G2, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) — Capterra, accessed 2026-10-08