---
title: Front vs Tidio
canonical: https://helpdeskbattles.com/front-vs-tidio
result: Front wins 3–1
updated: 2026-10-08
---

# Front vs Tidio

**Front wins 3–1 (clear win) at 10 agents**

Front wins 3–1 at 10 agents (clear win). Front takes desk basics, security and user verdict; Tidio takes the bill; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Tidio | At 10 agents with AI on: Front $1,295, Tidio $583 a month. Tidio is 55% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Even | Both offer an AI agent that also takes actions in other systems. Even. |
| Desk basics | Front | Front offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Front takes the round. |
| Security | Front | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Front takes the round. |
| User verdict | Front | On G2: Front 4.7 from 2,515 reviews, Tidio 4.6 from 1,962 reviews. Front takes the round. |

## Monthly bill with AI on
| Team | Front | Tidio |
|---|---|---|
| 3 agents, 750 conversations a month | $389 | $199 |
| 10 agents, 2,500 conversations a month | $1,295 | $583 |
| 25 agents, 6,250 conversations a month | $3,238 | — |

## Sources
- Front: [Front Pricing and Plans](https://front.com/pricing) — Front, accessed 2026-10-08
- Front: [Autopilot add-on pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center, accessed 2026-10-08
- Front: [Copilot](https://front.com/product/copilot-ai-assistant) — Front, accessed 2026-10-08
- Front: [Compass](https://front.com/product/compass-AI-agent-performance-monitoring) — Front, accessed 2026-10-08
- Front: [Your customer AI agents are working. Now put them to work together.](https://front.com/blog/ai-agents-teammates-launch) — Front, accessed 2026-10-08
- Front: [Front Reviews](https://www.g2.com/products/front/reviews) — G2, accessed 2026-10-08
- Front: [Front Software: Features, Integrations, Pros & Cons](https://www.capterra.com/p/132901/Front/reviews/) — Capterra, accessed 2026-10-08
- Front: [Front Reviews](https://www.getapp.com/collaboration-software/a/front/reviews/) — GetApp, accessed 2026-10-08
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08