---
title: Front vs Zendesk
canonical: https://helpdeskbattles.com/front-vs-zendesk
result: Front wins 3–2
updated: 2026-10-08
---

# Front vs Zendesk

**Front wins 3–2 (close call) at 10 agents**

Front wins 3–2 at 10 agents (close call). Front takes the bill, security and user verdict; Zendesk takes AI and desk basics; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Front | At 10 agents with AI on: Front $1,295, Zendesk $2,250 a month. Front is 42% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Zendesk | Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Front offers an AI agent that also takes actions in other systems. Zendesk takes the round. |
| Desk basics | Zendesk | Zendesk offers every channel natively, skills-based routing and 300+ integrations; Front offers all that plus phone and messaging apps. Zendesk takes the round. |
| Security | Front | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round. |
| User verdict | Front | On G2: Front 4.7 from 2,515 reviews, Zendesk 4.3 from 7,095 reviews. Front takes the round. |

## Monthly bill with AI on
| Team | Front | Zendesk |
|---|---|---|
| 3 agents, 750 conversations a month | $389 | $675 |
| 10 agents, 2,500 conversations a month | $1,295 | $2,250 |
| 25 agents, 6,250 conversations a month | $3,238 | $5,625 |

## Sources
- Front: [Front Pricing and Plans](https://front.com/pricing) — Front, accessed 2026-10-08
- Front: [Autopilot add-on pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center, accessed 2026-10-08
- Front: [Copilot](https://front.com/product/copilot-ai-assistant) — Front, accessed 2026-10-08
- Front: [Compass](https://front.com/product/compass-AI-agent-performance-monitoring) — Front, accessed 2026-10-08
- Front: [Your customer AI agents are working. Now put them to work together.](https://front.com/blog/ai-agents-teammates-launch) — Front, accessed 2026-10-08
- Front: [Front Reviews](https://www.g2.com/products/front/reviews) — G2, accessed 2026-10-08
- Front: [Front Software: Features, Integrations, Pros & Cons](https://www.capterra.com/p/132901/Front/reviews/) — Capterra, accessed 2026-10-08
- Front: [Front Reviews](https://www.getapp.com/collaboration-software/a/front/reviews/) — GetApp, accessed 2026-10-08
- Zendesk: [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk, accessed 2026-10-08
- Zendesk: [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338) — Zendesk, accessed 2026-10-08
- Zendesk: [Zendesk reviews](https://www.g2.com/products/zendesk-for-customer-service/reviews) — G2, accessed 2026-10-08
- Zendesk: [Zendesk Suite reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) — Capterra, accessed 2026-10-08
- Zendesk: [Zendesk for Customer Service reviews](https://www.gartner.com/reviews/product/zendesk-for-customer-service) — Gartner Peer Insights, accessed 2026-10-08