---
title: Front vs Zoho Desk
canonical: https://helpdeskbattles.com/front-vs-zoho-desk
result: Front wins 4–0
updated: 2026-10-08
---

# Front vs Zoho Desk

**Front wins 4–0 (knockout) at 10 agents**

Front wins 4–0 at 10 agents (knockout). Front takes the bill, price tags, AI and user verdict; Zoho Desk wins no rounds; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Front | At 10 agents with AI on: Front $1,295, Zoho Desk $400 (an AI price is not public) a month. Front's bill is complete and the other is not, so Front takes the round. |
| Price tags | Front | Front offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Front takes the round. |
| AI | Front | Front offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Front takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Even | Both offer SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise. Even. |
| User verdict | Front | On G2: Front 4.7 from 2,515 reviews, Zoho Desk 4.4 from 7,988 reviews. Front takes the round. |

## Monthly bill with AI on
| Team | Front | Zoho Desk |
|---|---|---|
| 3 agents, 750 conversations a month | $389 | $120 |
| 10 agents, 2,500 conversations a month | $1,295 | $400 |
| 25 agents, 6,250 conversations a month | $3,238 | $1,000 |

## Sources
- Front: [Front Pricing and Plans](https://front.com/pricing) — Front, accessed 2026-10-08
- Front: [Autopilot add-on pricing and billing](https://help.front.com/en/articles/4890624) — Front Help Center, accessed 2026-10-08
- Front: [Copilot](https://front.com/product/copilot-ai-assistant) — Front, accessed 2026-10-08
- Front: [Compass](https://front.com/product/compass-AI-agent-performance-monitoring) — Front, accessed 2026-10-08
- Front: [Your customer AI agents are working. Now put them to work together.](https://front.com/blog/ai-agents-teammates-launch) — Front, accessed 2026-10-08
- Front: [Front Reviews](https://www.g2.com/products/front/reviews) — G2, accessed 2026-10-08
- Front: [Front Software: Features, Integrations, Pros & Cons](https://www.capterra.com/p/132901/Front/reviews/) — Capterra, accessed 2026-10-08
- Front: [Front Reviews](https://www.getapp.com/collaboration-software/a/front/reviews/) — GetApp, accessed 2026-10-08
- Zoho Desk: [Zoho Desk Pricing & Editions](https://www.zoho.com/desk/pricing.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk pricing plan comparison](https://www.zoho.com/desk/pricing-comparison.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia: AI for customer service](https://www.zoho.com/desk/zia.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Agentic AI in Desk: Support Specialist and Resolution Expert](https://help.zoho.com/portal/en/kb/desk/user-management-and-security/agents-and-teams/articles/agentic-ai-in-desk-support-specialist-and-resolution-expert) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia Agents platform details: pricing and credits](https://www.zoho.com/agents/resources/help/platform-reference/platform-details.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.g2.com/products/zoho-desk/reviews) — G2, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) — Capterra, accessed 2026-10-08