---
title: Gorgias vs Help Scout
canonical: https://helpdeskbattles.com/gorgias-vs-help-scout
result: Gorgias wins 3–1
updated: 2026-10-08
---

# Gorgias vs Help Scout

**Gorgias wins 3–1 (clear win) at 10 agents**

Gorgias wins 3–1 at 10 agents (clear win). Gorgias takes price tags, AI and user verdict; Help Scout takes the bill; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Gorgias $1,116, Help Scout $625 a month. Help Scout is 44% cheaper and takes the round. |
| Price tags | Gorgias | Gorgias offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. |
| AI | Gorgias | Gorgias offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Gorgias takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Even | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. |
| User verdict | Gorgias | On G2: Gorgias 4.6 from 582 reviews, Help Scout 4.4 from 431 reviews. Gorgias takes the round. |

## Monthly bill with AI on
| Team | Gorgias | Help Scout |
|---|---|---|
| 3 agents, 750 conversations a month | $437 | $188 |
| 10 agents, 2,500 conversations a month | $1,116 | $625 |
| 25 agents, 6,250 conversations a month | $2,757 | $1,563 |

## Sources
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08