---
title: Gorgias vs Intercom
canonical: https://helpdeskbattles.com/gorgias-vs-intercom
result: Intercom wins 3–2
updated: 2026-10-08
---

# Gorgias vs Intercom

**Intercom wins 3–2 (close call) at 10 agents**

Intercom wins 3–2 at 10 agents (close call). Gorgias takes price tags and user verdict; Intercom takes AI, desk basics and security; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Even | At 10 agents with AI on: Gorgias $1,116, Intercom $1,075 a month. That is within 10%, so the round is even. |
| Price tags | Gorgias | Gorgias offers every price in public, monthly billing and no minimum; Intercom offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. |
| AI | Intercom | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Intercom takes the round. |
| Desk basics | Intercom | Intercom offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Intercom takes the round. |
| Security | Intercom | Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round. |
| User verdict | Gorgias | On G2: Gorgias 4.6 from 582 reviews, Intercom 4.5 from 3,918 reviews. Gorgias takes the round. |

## Monthly bill with AI on
| Team | Gorgias | Intercom |
|---|---|---|
| 3 agents, 750 conversations a month | $437 | $323 |
| 10 agents, 2,500 conversations a month | $1,116 | $1,075 |
| 25 agents, 6,250 conversations a month | $2,757 | $2,688 |

## Sources
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08
- Intercom: [Intercom pricing](https://www.intercom.com/pricing) — Intercom, accessed 2026-10-08
- Intercom: [Fin pricing](https://fin.ai/pricing) — Fin, accessed 2026-10-08
- Intercom: [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom, accessed 2026-10-08
- Intercom: [Copilot included and unlimited usage](https://www.intercom.com/help/en/articles/9121384-copilot-included-and-unlimited-usage) — Intercom, accessed 2026-10-08
- Intercom: [Copilot](https://www.intercom.com/helpdesk/copilot) — Intercom, accessed 2026-10-08
- Intercom: [Skill-based routing](https://www.intercom.com/help/en/articles/15858833-skill-based-routing) — Intercom, accessed 2026-10-08
- Intercom: [Balanced assignment deep dive](https://www.intercom.com/help/en/articles/6553774-balanced-assignment-deep-dive) — Intercom, accessed 2026-10-08
- Intercom: [Intercom reviews](https://www.g2.com/products/fin/reviews) — G2, accessed 2026-10-08