---
title: Gorgias vs Jira Service Management
canonical: https://helpdeskbattles.com/gorgias-vs-jira-service-management
result: Draw, 2–2
updated: 2026-10-08
---

# Gorgias vs Jira Service Management

**Draw, 2–2 (draw) at 10 agents**

A draw at 10 agents, 2–2. Gorgias takes price tags and user verdict; Jira Service Management takes the bill and security; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Jira Service Management | At 10 agents with AI on: Gorgias $1,116, Jira Service Management $979 a month. Jira Service Management is 12% cheaper and takes the round. |
| Price tags | Gorgias | Gorgias offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. |
| AI | Even | Both offer an AI agent that also takes actions in other systems. Even. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Jira Service Management | Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round. |
| User verdict | Gorgias | On G2: Gorgias 4.6 from 582 reviews, Jira Service Management 4.3 from 986 reviews. Gorgias takes the round. |

## Monthly bill with AI on
| Team | Gorgias | Jira Service Management |
|---|---|---|
| 3 agents, 750 conversations a month | $437 | $294 |
| 10 agents, 2,500 conversations a month | $1,116 | $979 |
| 25 agents, 6,250 conversations a month | $2,757 | $2,448 |

## Sources
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08
- Jira Service Management: [Service Collection pricing](https://www.atlassian.com/collections/service/pricing) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Service Collection licensing FAQ](https://www.atlassian.com/licensing/service-collection) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Get started with live chat](https://support.atlassian.com/customer-service-management/docs/get-started-with-live-chat/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get started with voice support](https://support.atlassian.com/customer-service-management/docs/get-started-with-voice-support/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [About AI agent resolutions](https://support.atlassian.com/customer-service-management/docs/about-customer-service-agent-resolutions/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get instant AI help while working in Customer Service Management](https://support.atlassian.com/customer-service-management/docs/get-instant-ai-help-while-working-in-customer-service-management/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [How Rovo credits work](https://support.atlassian.com/rovo/docs/rovo-usage-limits/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.g2.com/products/jira-service-management/reviews) — G2, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) — Capterra, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.gartner.com/reviews/market/it-service-management-platforms/vendor/atlassian/product/jira-service-management) — Gartner Peer Insights, accessed 2026-10-08