---
title: Gorgias vs Salesforce Service Cloud
canonical: https://helpdeskbattles.com/gorgias-vs-salesforce-service-cloud
result: Draw, 3–3
updated: 2026-10-08
---

# Gorgias vs Salesforce Service Cloud

**Draw, 3–3 (draw) at 10 agents**

A draw at 10 agents, 3–3. Gorgias takes the bill, price tags and user verdict; Salesforce Service Cloud takes AI, desk basics and security.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Gorgias | At 10 agents with AI on: Gorgias $1,116, Salesforce Service Cloud $6,200 a month. Gorgias is 82% cheaper and takes the round. |
| Price tags | Gorgias | Gorgias offers every price in public, monthly billing and no minimum; Salesforce Service Cloud offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. |
| AI | Salesforce Service Cloud | Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Salesforce Service Cloud takes the round. |
| Desk basics | Salesforce Service Cloud | Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round. |
| Security | Salesforce Service Cloud | Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round. |
| User verdict | Gorgias | On G2: Gorgias 4.6 from 582 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Gorgias takes the round. |

## Monthly bill with AI on
| Team | Gorgias | Salesforce Service Cloud |
|---|---|---|
| 3 agents, 750 conversations a month | $437 | $1,860 |
| 10 agents, 2,500 conversations a month | $1,116 | $6,200 |
| 25 agents, 6,250 conversations a month | $2,757 | $15,500 |

## Sources
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08
- Salesforce Service Cloud: [Service Cloud pricing](https://www.salesforce.com/service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Agentforce pricing](https://www.salesforce.com/agentforce/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service pricing](https://www.salesforce.com/service/customer-self-service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer service AI pricing](https://www.salesforce.com/service/ai/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Voice and contact center pricing](https://www.salesforce.com/service/call-center-integration/voice-pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service with Casey your help agent](https://www.salesforce.com/service/customer-self-service/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — G2, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) — Capterra, accessed 2026-10-08