---
title: Gorgias vs Tidio
canonical: https://helpdeskbattles.com/gorgias-vs-tidio
result: Gorgias wins 2–1
updated: 2026-10-08
---

# Gorgias vs Tidio

**Gorgias wins 2–1 (close call) at 10 agents**

Gorgias wins 2–1 at 10 agents (close call). Gorgias takes price tags and desk basics; Tidio takes the bill; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Tidio | At 10 agents with AI on: Gorgias $1,116, Tidio $583 a month. Tidio is 48% cheaper and takes the round. |
| Price tags | Gorgias | Gorgias offers every price in public, monthly billing and no minimum; Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. |
| AI | Even | Both offer an AI agent that also takes actions in other systems. Even. |
| Desk basics | Gorgias | Gorgias offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Gorgias takes the round. |
| Security | Even | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. |
| User verdict | Even | On G2: Gorgias 4.6 from 582 reviews, Tidio 4.6 from 1,962 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | Gorgias | Tidio |
|---|---|---|
| 3 agents, 750 conversations a month | $437 | $199 |
| 10 agents, 2,500 conversations a month | $1,116 | $583 |
| 25 agents, 6,250 conversations a month | $2,757 | — |

## Sources
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08