---
title: Gorgias vs Zendesk
canonical: https://helpdeskbattles.com/gorgias-vs-zendesk
result: Draw, 3–3
updated: 2026-10-08
---

# Gorgias vs Zendesk

**Draw, 3–3 (draw) at 10 agents**

A draw at 10 agents, 3–3. Gorgias takes the bill, price tags and user verdict; Zendesk takes AI, desk basics and security.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Gorgias | At 10 agents with AI on: Gorgias $1,116, Zendesk $2,250 a month. Gorgias is 50% cheaper and takes the round. |
| Price tags | Gorgias | Gorgias offers every price in public, monthly billing and no minimum; Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. |
| AI | Zendesk | Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Gorgias offers an AI agent that also takes actions in other systems. Zendesk takes the round. |
| Desk basics | Zendesk | Zendesk offers every channel natively, skills-based routing and 300+ integrations; Gorgias offers all that plus phone and messaging apps. Zendesk takes the round. |
| Security | Zendesk | Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round. |
| User verdict | Gorgias | On G2: Gorgias 4.6 from 582 reviews, Zendesk 4.3 from 7,095 reviews. Gorgias takes the round. |

## Monthly bill with AI on
| Team | Gorgias | Zendesk |
|---|---|---|
| 3 agents, 750 conversations a month | $437 | $675 |
| 10 agents, 2,500 conversations a month | $1,116 | $2,250 |
| 25 agents, 6,250 conversations a month | $2,757 | $5,625 |

## Sources
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08
- Zendesk: [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk, accessed 2026-10-08
- Zendesk: [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338) — Zendesk, accessed 2026-10-08
- Zendesk: [Zendesk reviews](https://www.g2.com/products/zendesk-for-customer-service/reviews) — G2, accessed 2026-10-08
- Zendesk: [Zendesk Suite reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) — Capterra, accessed 2026-10-08
- Zendesk: [Zendesk for Customer Service reviews](https://www.gartner.com/reviews/product/zendesk-for-customer-service) — Gartner Peer Insights, accessed 2026-10-08