---
title: Gorgias vs Zoho Desk
canonical: https://helpdeskbattles.com/gorgias-vs-zoho-desk
result: Gorgias wins 4–1
updated: 2026-10-08
---

# Gorgias vs Zoho Desk

**Gorgias wins 4–1 (clear win) at 10 agents**

Gorgias wins 4–1 at 10 agents (clear win). Gorgias takes the bill, price tags, AI and user verdict; Zoho Desk takes security; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Gorgias | At 10 agents with AI on: Gorgias $1,116, Zoho Desk $400 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round. |
| Price tags | Gorgias | Gorgias offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Gorgias takes the round. |
| AI | Gorgias | Gorgias offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Gorgias takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Zoho Desk | Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round. |
| User verdict | Gorgias | On G2: Gorgias 4.6 from 582 reviews, Zoho Desk 4.4 from 7,988 reviews. Gorgias takes the round. |

## Monthly bill with AI on
| Team | Gorgias | Zoho Desk |
|---|---|---|
| 3 agents, 750 conversations a month | $437 | $120 |
| 10 agents, 2,500 conversations a month | $1,116 | $400 |
| 25 agents, 6,250 conversations a month | $2,757 | $1,000 |

## Sources
- Gorgias: [Gorgias Pricing](https://www.gorgias.com/pricing) — Gorgias, accessed 2026-10-08
- Gorgias: [Helpdesk pricing](https://docs.gorgias.com/en-US/helpdesk-pricing-199382) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [AI Agent and automation pricing](https://docs.gorgias.com/en-US/automate-pricing-289528) — Gorgias Help Center, accessed 2026-10-08
- Gorgias: [Introducing AI Summaries in the Ticket View](https://updates.gorgias.com/publications/introducing-ai-summaries-in-the-ticket-view) — Gorgias Updates, accessed 2026-10-08
- Gorgias: [Gorgias reviews](https://www.g2.com/products/gorgias/reviews) — G2, accessed 2026-10-08
- Gorgias: [Gorgias Reviews](https://www.capterra.com/p/155357/Gorgias/reviews/) — Capterra, accessed 2026-10-08
- Gorgias: [Gorgias: AI, Helpdesk & Chat](https://apps.shopify.com/helpdesk) — Shopify App Store, accessed 2026-10-08
- Zoho Desk: [Zoho Desk Pricing & Editions](https://www.zoho.com/desk/pricing.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk pricing plan comparison](https://www.zoho.com/desk/pricing-comparison.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia: AI for customer service](https://www.zoho.com/desk/zia.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Agentic AI in Desk: Support Specialist and Resolution Expert](https://help.zoho.com/portal/en/kb/desk/user-management-and-security/agents-and-teams/articles/agentic-ai-in-desk-support-specialist-and-resolution-expert) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia Agents platform details: pricing and credits](https://www.zoho.com/agents/resources/help/platform-reference/platform-details.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.g2.com/products/zoho-desk/reviews) — G2, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) — Capterra, accessed 2026-10-08