---
title: Help Scout vs HubSpot Service Hub
canonical: https://helpdeskbattles.com/help-scout-vs-hubspot-service-hub
result: HubSpot Service Hub wins 2–1
updated: 2026-10-08
---

# Help Scout vs HubSpot Service Hub

**HubSpot Service Hub wins 2–1 (close call) at 10 agents**

HubSpot Service Hub wins 2–1 at 10 agents (close call). Help Scout takes the bill; HubSpot Service Hub takes AI and desk basics; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Help Scout $625, HubSpot Service Hub $1,120 a month. Help Scout is 44% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | HubSpot Service Hub | HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. HubSpot Service Hub takes the round. |
| Desk basics | HubSpot Service Hub | HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. HubSpot Service Hub takes the round. |
| Security | Even | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. |
| User verdict | Even | On G2: Help Scout 4.4 from 431 reviews, HubSpot Service Hub 4.4 from 3,018 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | Help Scout | HubSpot Service Hub |
|---|---|---|
| 3 agents, 750 conversations a month | $188 | $315 |
| 10 agents, 2,500 conversations a month | $625 | $1,120 |
| 25 agents, 6,250 conversations a month | $1,563 | $2,845 |

## Sources
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08
- HubSpot Service Hub: [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Product & Services Catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Customer Agent: AI customer service agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.g2.com/products/hubspot-service-hub/reviews) — G2, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) — Capterra, accessed 2026-10-08