---
title: Help Scout vs Intercom
canonical: https://helpdeskbattles.com/help-scout-vs-intercom
result: Intercom wins 4–1
updated: 2026-10-08
---

# Help Scout vs Intercom

**Intercom wins 4–1 (clear win) at 10 agents**

Intercom wins 4–1 at 10 agents (clear win). Help Scout takes the bill; Intercom takes AI, desk basics, security and user verdict; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Help Scout $625, Intercom $1,075 a month. Help Scout is 42% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Intercom | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Help Scout offers an AI agent that answers from the help center. Intercom takes the round. |
| Desk basics | Intercom | Intercom offers every channel natively, skills-based routing and 300+ integrations; Help Scout offers all that plus phone and messaging apps. Intercom takes the round. |
| Security | Intercom | Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round. |
| User verdict | Intercom | On G2: Help Scout 4.4 from 431 reviews, Intercom 4.5 from 3,918 reviews. Intercom takes the round. |

## Monthly bill with AI on
| Team | Help Scout | Intercom |
|---|---|---|
| 3 agents, 750 conversations a month | $188 | $323 |
| 10 agents, 2,500 conversations a month | $625 | $1,075 |
| 25 agents, 6,250 conversations a month | $1,563 | $2,688 |

## Sources
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08
- Intercom: [Intercom pricing](https://www.intercom.com/pricing) — Intercom, accessed 2026-10-08
- Intercom: [Fin pricing](https://fin.ai/pricing) — Fin, accessed 2026-10-08
- Intercom: [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom, accessed 2026-10-08
- Intercom: [Copilot included and unlimited usage](https://www.intercom.com/help/en/articles/9121384-copilot-included-and-unlimited-usage) — Intercom, accessed 2026-10-08
- Intercom: [Copilot](https://www.intercom.com/helpdesk/copilot) — Intercom, accessed 2026-10-08
- Intercom: [Skill-based routing](https://www.intercom.com/help/en/articles/15858833-skill-based-routing) — Intercom, accessed 2026-10-08
- Intercom: [Balanced assignment deep dive](https://www.intercom.com/help/en/articles/6553774-balanced-assignment-deep-dive) — Intercom, accessed 2026-10-08
- Intercom: [Intercom reviews](https://www.g2.com/products/fin/reviews) — G2, accessed 2026-10-08