---
title: Help Scout vs Jira Service Management
canonical: https://helpdeskbattles.com/help-scout-vs-jira-service-management
result: Draw, 2–2
updated: 2026-10-08
---

# Help Scout vs Jira Service Management

**Draw, 2–2 (draw) at 10 agents**

A draw at 10 agents, 2–2. Help Scout takes the bill and user verdict; Jira Service Management takes AI and security; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Help Scout $625, Jira Service Management $979 a month. Help Scout is 36% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Jira Service Management | Jira Service Management offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Jira Service Management takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Jira Service Management | Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round. |
| User verdict | Help Scout | On G2: Help Scout 4.4 from 431 reviews, Jira Service Management 4.3 from 986 reviews. Help Scout takes the round. |

## Monthly bill with AI on
| Team | Help Scout | Jira Service Management |
|---|---|---|
| 3 agents, 750 conversations a month | $188 | $294 |
| 10 agents, 2,500 conversations a month | $625 | $979 |
| 25 agents, 6,250 conversations a month | $1,563 | $2,448 |

## Sources
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08
- Jira Service Management: [Service Collection pricing](https://www.atlassian.com/collections/service/pricing) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Service Collection licensing FAQ](https://www.atlassian.com/licensing/service-collection) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Get started with live chat](https://support.atlassian.com/customer-service-management/docs/get-started-with-live-chat/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get started with voice support](https://support.atlassian.com/customer-service-management/docs/get-started-with-voice-support/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [About AI agent resolutions](https://support.atlassian.com/customer-service-management/docs/about-customer-service-agent-resolutions/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get instant AI help while working in Customer Service Management](https://support.atlassian.com/customer-service-management/docs/get-instant-ai-help-while-working-in-customer-service-management/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [How Rovo credits work](https://support.atlassian.com/rovo/docs/rovo-usage-limits/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.g2.com/products/jira-service-management/reviews) — G2, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) — Capterra, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.gartner.com/reviews/market/it-service-management-platforms/vendor/atlassian/product/jira-service-management) — Gartner Peer Insights, accessed 2026-10-08