---
title: Help Scout vs LiveAgent
canonical: https://helpdeskbattles.com/help-scout-vs-liveagent
result: Help Scout wins 2–1
updated: 2026-10-08
---

# Help Scout vs LiveAgent

**Help Scout wins 2–1 (close call) at 10 agents**

Help Scout wins 2–1 at 10 agents (close call). Help Scout takes the bill and security; LiveAgent takes user verdict; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Help Scout $625, LiveAgent $150 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Even | Both offer an AI agent that answers from the help center. Even. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Help Scout | Help Scout offers one audit report (SOC 2 Type II or ISO 27001); LiveAgent offers security claims without audit reports. Help Scout takes the round. |
| User verdict | LiveAgent | On G2: Help Scout 4.4 from 431 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round. |

## Monthly bill with AI on
| Team | Help Scout | LiveAgent |
|---|---|---|
| 3 agents, 750 conversations a month | $188 | $45 |
| 10 agents, 2,500 conversations a month | $625 | $150 |
| 25 agents, 6,250 conversations a month | $1,563 | $375 |

## Sources
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
- LiveAgent: [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08