---
title: Help Scout vs Tidio
canonical: https://helpdeskbattles.com/help-scout-vs-tidio
result: Tidio wins 2–1
updated: 2026-10-08
---

# Help Scout vs Tidio

**Tidio wins 2–1 (close call) at 10 agents**

Tidio wins 2–1 at 10 agents (close call). Help Scout takes desk basics; Tidio takes AI and user verdict; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Even | At 10 agents with AI on: Help Scout $625, Tidio $583 a month. That is within 10%, so the round is even. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Tidio | Tidio offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Tidio takes the round. |
| Desk basics | Help Scout | Help Scout offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Help Scout takes the round. |
| Security | Even | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. |
| User verdict | Tidio | On G2: Help Scout 4.4 from 431 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. |

## Monthly bill with AI on
| Team | Help Scout | Tidio |
|---|---|---|
| 3 agents, 750 conversations a month | $188 | $199 |
| 10 agents, 2,500 conversations a month | $625 | $583 |
| 25 agents, 6,250 conversations a month | $1,563 | — |

## Sources
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08