---
title: Help Scout vs Zoho Desk
canonical: https://helpdeskbattles.com/help-scout-vs-zoho-desk
result: Help Scout wins 2–1
updated: 2026-10-08
---

# Help Scout vs Zoho Desk

**Help Scout wins 2–1 (close call) at 10 agents**

Help Scout wins 2–1 at 10 agents (close call). Help Scout takes the bill and price tags; Zoho Desk takes security; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Help Scout | At 10 agents with AI on: Help Scout $625, Zoho Desk $400 (an AI price is not public) a month. Help Scout's bill is complete and the other is not, so Help Scout takes the round. |
| Price tags | Help Scout | Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Help Scout takes the round. |
| AI | Even | Both offer an AI agent that answers from the help center. Even. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Zoho Desk | Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Help Scout offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round. |
| User verdict | Even | On G2: Help Scout 4.4 from 431 reviews, Zoho Desk 4.4 from 7,988 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | Help Scout | Zoho Desk |
|---|---|---|
| 3 agents, 750 conversations a month | $188 | $120 |
| 10 agents, 2,500 conversations a month | $625 | $400 |
| 25 agents, 6,250 conversations a month | $1,563 | $1,000 |

## Sources
- Help Scout: [Help Scout pricing](https://www.helpscout.com/pricing/) — Help Scout, accessed 2026-10-08
- Help Scout: [Agent (Compass)](https://www.helpscout.com/agent/) — Help Scout, accessed 2026-10-08
- Help Scout: [AI Resolutions Pricing](https://docs.helpscout.com/article/1746-ai-resolutions-pricing) — Help Scout, accessed 2026-10-08
- Help Scout: [Copilot](https://www.helpscout.com/copilot/) — Help Scout, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.g2.com/products/help-scout/reviews) — G2, accessed 2026-10-08
- Help Scout: [Help Scout reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/) — Capterra, accessed 2026-10-08
- Zoho Desk: [Zoho Desk Pricing & Editions](https://www.zoho.com/desk/pricing.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk pricing plan comparison](https://www.zoho.com/desk/pricing-comparison.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia: AI for customer service](https://www.zoho.com/desk/zia.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Agentic AI in Desk: Support Specialist and Resolution Expert](https://help.zoho.com/portal/en/kb/desk/user-management-and-security/agents-and-teams/articles/agentic-ai-in-desk-support-specialist-and-resolution-expert) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia Agents platform details: pricing and credits](https://www.zoho.com/agents/resources/help/platform-reference/platform-details.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.g2.com/products/zoho-desk/reviews) — G2, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) — Capterra, accessed 2026-10-08