---
title: HubSpot Service Hub vs Salesforce Service Cloud
canonical: https://helpdeskbattles.com/hubspot-service-hub-vs-salesforce-service-cloud
result: Draw, 1–1
updated: 2026-10-08
---

# HubSpot Service Hub vs Salesforce Service Cloud

**Draw, 1–1 (draw) at 10 agents**

A draw at 10 agents, 1–1. HubSpot Service Hub takes the bill; Salesforce Service Cloud takes security; 4 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | HubSpot Service Hub | At 10 agents with AI on: HubSpot Service Hub $1,120, Salesforce Service Cloud $6,200 a month. HubSpot Service Hub is 82% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Even | Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even. |
| Desk basics | Even | Both offer every channel natively, skills-based routing and 300+ integrations. Even. |
| Security | Salesforce Service Cloud | Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Salesforce Service Cloud takes the round. |
| User verdict | Even | On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | HubSpot Service Hub | Salesforce Service Cloud |
|---|---|---|
| 3 agents, 750 conversations a month | $315 | $1,860 |
| 10 agents, 2,500 conversations a month | $1,120 | $6,200 |
| 25 agents, 6,250 conversations a month | $2,845 | $15,500 |

## Sources
- HubSpot Service Hub: [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Product & Services Catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Customer Agent: AI customer service agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.g2.com/products/hubspot-service-hub/reviews) — G2, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) — Capterra, accessed 2026-10-08
- Salesforce Service Cloud: [Service Cloud pricing](https://www.salesforce.com/service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Agentforce pricing](https://www.salesforce.com/agentforce/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service pricing](https://www.salesforce.com/service/customer-self-service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer service AI pricing](https://www.salesforce.com/service/ai/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Voice and contact center pricing](https://www.salesforce.com/service/call-center-integration/voice-pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service with Casey your help agent](https://www.salesforce.com/service/customer-self-service/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — G2, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) — Capterra, accessed 2026-10-08