---
title: HubSpot Service Hub vs Tidio
canonical: https://helpdeskbattles.com/hubspot-service-hub-vs-tidio
result: Draw, 2–2
updated: 2026-10-08
---

# HubSpot Service Hub vs Tidio

**Draw, 2–2 (draw) at 10 agents**

A draw at 10 agents, 2–2. HubSpot Service Hub takes AI and desk basics; Tidio takes the bill and user verdict; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Tidio | At 10 agents with AI on: HubSpot Service Hub $1,120, Tidio $583 a month. Tidio is 48% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | HubSpot Service Hub | HubSpot Service Hub offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. HubSpot Service Hub takes the round. |
| Desk basics | HubSpot Service Hub | HubSpot Service Hub offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. HubSpot Service Hub takes the round. |
| Security | Even | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. |
| User verdict | Tidio | On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. |

## Monthly bill with AI on
| Team | HubSpot Service Hub | Tidio |
|---|---|---|
| 3 agents, 750 conversations a month | $315 | $199 |
| 10 agents, 2,500 conversations a month | $1,120 | $583 |
| 25 agents, 6,250 conversations a month | $2,845 | — |

## Sources
- HubSpot Service Hub: [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Product & Services Catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Customer Agent: AI customer service agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.g2.com/products/hubspot-service-hub/reviews) — G2, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08