---
title: HubSpot Service Hub vs Zendesk
canonical: https://helpdeskbattles.com/hubspot-service-hub-vs-zendesk
result: HubSpot Service Hub wins 2–1
updated: 2026-10-08
---

# HubSpot Service Hub vs Zendesk

**HubSpot Service Hub wins 2–1 (close call) at 10 agents**

HubSpot Service Hub wins 2–1 at 10 agents (close call). HubSpot Service Hub takes the bill and user verdict; Zendesk takes security; 3 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | HubSpot Service Hub | At 10 agents with AI on: HubSpot Service Hub $1,120, Zendesk $2,250 a month. HubSpot Service Hub is 50% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Even | Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even. |
| Desk basics | Even | Both offer every channel natively, skills-based routing and 300+ integrations. Even. |
| Security | Zendesk | Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; HubSpot Service Hub offers one audit report (SOC 2 Type II or ISO 27001). Zendesk takes the round. |
| User verdict | HubSpot Service Hub | On G2: HubSpot Service Hub 4.4 from 3,018 reviews, Zendesk 4.3 from 7,095 reviews. HubSpot Service Hub takes the round. |

## Monthly bill with AI on
| Team | HubSpot Service Hub | Zendesk |
|---|---|---|
| 3 agents, 750 conversations a month | $315 | $675 |
| 10 agents, 2,500 conversations a month | $1,120 | $2,250 |
| 25 agents, 6,250 conversations a month | $2,845 | $5,625 |

## Sources
- HubSpot Service Hub: [Service Hub pricing](https://www.hubspot.com/pricing/service) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Product & Services Catalog](https://legal.hubspot.com/hubspot-product-and-services-catalog) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Customer Agent: AI customer service agent](https://www.hubspot.com/products/artificial-intelligence/ai-customer-service-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [Set up the customer agent](https://knowledge.hubspot.com/customer-agent/set-up-the-customer-agent) — HubSpot, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.g2.com/products/hubspot-service-hub/reviews) — G2, accessed 2026-10-08
- HubSpot Service Hub: [HubSpot Service Hub reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) — Capterra, accessed 2026-10-08
- Zendesk: [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk, accessed 2026-10-08
- Zendesk: [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338) — Zendesk, accessed 2026-10-08
- Zendesk: [Zendesk reviews](https://www.g2.com/products/zendesk-for-customer-service/reviews) — G2, accessed 2026-10-08
- Zendesk: [Zendesk Suite reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) — Capterra, accessed 2026-10-08
- Zendesk: [Zendesk for Customer Service reviews](https://www.gartner.com/reviews/product/zendesk-for-customer-service) — Gartner Peer Insights, accessed 2026-10-08