---
title: Intercom vs LiveAgent
canonical: https://helpdeskbattles.com/intercom-vs-liveagent
result: Intercom wins 4–0
updated: 2026-10-08
---

# Intercom vs LiveAgent

**Intercom wins 4–0 (knockout) at 10 agents**

Intercom wins 4–0 at 10 agents (knockout). Intercom takes the bill, AI, desk basics and security; LiveAgent wins no rounds; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Intercom | At 10 agents with AI on: Intercom $1,075, LiveAgent $150 (an AI price is not public) a month. Intercom's bill is complete and the other is not, so Intercom takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Intercom | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Intercom takes the round. |
| Desk basics | Intercom | Intercom offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Intercom takes the round. |
| Security | Intercom | Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Intercom takes the round. |
| User verdict | Even | On G2: Intercom 4.5 from 3,918 reviews, LiveAgent 4.5 from 1,537 reviews. Too close to call. Even. |

## Monthly bill with AI on
| Team | Intercom | LiveAgent |
|---|---|---|
| 3 agents, 750 conversations a month | $323 | $45 |
| 10 agents, 2,500 conversations a month | $1,075 | $150 |
| 25 agents, 6,250 conversations a month | $2,688 | $375 |

## Sources
- Intercom: [Intercom pricing](https://www.intercom.com/pricing) — Intercom, accessed 2026-10-08
- Intercom: [Fin pricing](https://fin.ai/pricing) — Fin, accessed 2026-10-08
- Intercom: [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom, accessed 2026-10-08
- Intercom: [Copilot included and unlimited usage](https://www.intercom.com/help/en/articles/9121384-copilot-included-and-unlimited-usage) — Intercom, accessed 2026-10-08
- Intercom: [Copilot](https://www.intercom.com/helpdesk/copilot) — Intercom, accessed 2026-10-08
- Intercom: [Skill-based routing](https://www.intercom.com/help/en/articles/15858833-skill-based-routing) — Intercom, accessed 2026-10-08
- Intercom: [Balanced assignment deep dive](https://www.intercom.com/help/en/articles/6553774-balanced-assignment-deep-dive) — Intercom, accessed 2026-10-08
- Intercom: [Intercom reviews](https://www.g2.com/products/fin/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
- LiveAgent: [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08