---
title: Intercom vs Tidio
canonical: https://helpdeskbattles.com/intercom-vs-tidio
result: Intercom wins 3–2
updated: 2026-10-08
---

# Intercom vs Tidio

**Intercom wins 3–2 (close call) at 10 agents**

Intercom wins 3–2 at 10 agents (close call). Intercom takes AI, desk basics and security; Tidio takes the bill and user verdict; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Tidio | At 10 agents with AI on: Intercom $1,075, Tidio $583 a month. Tidio is 46% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Intercom | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Intercom takes the round. |
| Desk basics | Intercom | Intercom offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Intercom takes the round. |
| Security | Intercom | Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round. |
| User verdict | Tidio | On G2: Intercom 4.5 from 3,918 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. |

## Monthly bill with AI on
| Team | Intercom | Tidio |
|---|---|---|
| 3 agents, 750 conversations a month | $323 | $199 |
| 10 agents, 2,500 conversations a month | $1,075 | $583 |
| 25 agents, 6,250 conversations a month | $2,688 | — |

## Sources
- Intercom: [Intercom pricing](https://www.intercom.com/pricing) — Intercom, accessed 2026-10-08
- Intercom: [Fin pricing](https://fin.ai/pricing) — Fin, accessed 2026-10-08
- Intercom: [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom, accessed 2026-10-08
- Intercom: [Copilot included and unlimited usage](https://www.intercom.com/help/en/articles/9121384-copilot-included-and-unlimited-usage) — Intercom, accessed 2026-10-08
- Intercom: [Copilot](https://www.intercom.com/helpdesk/copilot) — Intercom, accessed 2026-10-08
- Intercom: [Skill-based routing](https://www.intercom.com/help/en/articles/15858833-skill-based-routing) — Intercom, accessed 2026-10-08
- Intercom: [Balanced assignment deep dive](https://www.intercom.com/help/en/articles/6553774-balanced-assignment-deep-dive) — Intercom, accessed 2026-10-08
- Intercom: [Intercom reviews](https://www.g2.com/products/fin/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08