---
title: Intercom vs Zendesk
canonical: https://helpdeskbattles.com/intercom-vs-zendesk
result: Intercom wins 2–0
updated: 2026-10-08
---

# Intercom vs Zendesk

**Intercom wins 2–0 (clear win) at 10 agents**

Intercom wins 2–0 at 10 agents (clear win). Intercom takes the bill and user verdict; Zendesk wins no rounds; 4 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Intercom | At 10 agents with AI on: Intercom $1,075, Zendesk $2,250 a month. Intercom is 52% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Even | Both offer an action-taking AI agent on chat, email and phone, with test runs and reporting. Even. |
| Desk basics | Even | Both offer every channel natively, skills-based routing and 300+ integrations. Even. |
| Security | Even | Both offer SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Even. |
| User verdict | Intercom | On G2: Intercom 4.5 from 3,918 reviews, Zendesk 4.3 from 7,095 reviews. Intercom takes the round. |

## Monthly bill with AI on
| Team | Intercom | Zendesk |
|---|---|---|
| 3 agents, 750 conversations a month | $323 | $675 |
| 10 agents, 2,500 conversations a month | $1,075 | $2,250 |
| 25 agents, 6,250 conversations a month | $2,688 | $5,625 |

## Sources
- Intercom: [Intercom pricing](https://www.intercom.com/pricing) — Intercom, accessed 2026-10-08
- Intercom: [Fin pricing](https://fin.ai/pricing) — Fin, accessed 2026-10-08
- Intercom: [Fin AI Agent outcomes](https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes) — Intercom, accessed 2026-10-08
- Intercom: [Copilot included and unlimited usage](https://www.intercom.com/help/en/articles/9121384-copilot-included-and-unlimited-usage) — Intercom, accessed 2026-10-08
- Intercom: [Copilot](https://www.intercom.com/helpdesk/copilot) — Intercom, accessed 2026-10-08
- Intercom: [Skill-based routing](https://www.intercom.com/help/en/articles/15858833-skill-based-routing) — Intercom, accessed 2026-10-08
- Intercom: [Balanced assignment deep dive](https://www.intercom.com/help/en/articles/6553774-balanced-assignment-deep-dive) — Intercom, accessed 2026-10-08
- Intercom: [Intercom reviews](https://www.g2.com/products/fin/reviews) — G2, accessed 2026-10-08
- Zendesk: [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk, accessed 2026-10-08
- Zendesk: [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338) — Zendesk, accessed 2026-10-08
- Zendesk: [Zendesk reviews](https://www.g2.com/products/zendesk-for-customer-service/reviews) — G2, accessed 2026-10-08
- Zendesk: [Zendesk Suite reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) — Capterra, accessed 2026-10-08
- Zendesk: [Zendesk for Customer Service reviews](https://www.gartner.com/reviews/product/zendesk-for-customer-service) — Gartner Peer Insights, accessed 2026-10-08