---
title: Jira Service Management vs LiveAgent
canonical: https://helpdeskbattles.com/jira-service-management-vs-liveagent
result: Jira Service Management wins 3–1
updated: 2026-10-08
---

# Jira Service Management vs LiveAgent

**Jira Service Management wins 3–1 (clear win) at 10 agents**

Jira Service Management wins 3–1 at 10 agents (clear win). Jira Service Management takes the bill, AI and security; LiveAgent takes user verdict; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Jira Service Management | At 10 agents with AI on: Jira Service Management $979, LiveAgent $150 (an AI price is not public) a month. Jira Service Management's bill is complete and the other is not, so Jira Service Management takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Jira Service Management | Jira Service Management offers an AI agent that also takes actions in other systems; LiveAgent offers an AI agent that answers from the help center. Jira Service Management takes the round. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Jira Service Management | Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Jira Service Management takes the round. |
| User verdict | LiveAgent | On G2: Jira Service Management 4.3 from 986 reviews, LiveAgent 4.5 from 1,537 reviews. LiveAgent takes the round. |

## Monthly bill with AI on
| Team | Jira Service Management | LiveAgent |
|---|---|---|
| 3 agents, 750 conversations a month | $294 | $45 |
| 10 agents, 2,500 conversations a month | $979 | $150 |
| 25 agents, 6,250 conversations a month | $2,448 | $375 |

## Sources
- Jira Service Management: [Service Collection pricing](https://www.atlassian.com/collections/service/pricing) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Service Collection licensing FAQ](https://www.atlassian.com/licensing/service-collection) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Get started with live chat](https://support.atlassian.com/customer-service-management/docs/get-started-with-live-chat/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get started with voice support](https://support.atlassian.com/customer-service-management/docs/get-started-with-voice-support/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [About AI agent resolutions](https://support.atlassian.com/customer-service-management/docs/about-customer-service-agent-resolutions/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get instant AI help while working in Customer Service Management](https://support.atlassian.com/customer-service-management/docs/get-instant-ai-help-while-working-in-customer-service-management/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [How Rovo credits work](https://support.atlassian.com/rovo/docs/rovo-usage-limits/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.g2.com/products/jira-service-management/reviews) — G2, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) — Capterra, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.gartner.com/reviews/market/it-service-management-platforms/vendor/atlassian/product/jira-service-management) — Gartner Peer Insights, accessed 2026-10-08
- LiveAgent: [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
- LiveAgent: [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08