---
title: Jira Service Management vs Tidio
canonical: https://helpdeskbattles.com/jira-service-management-vs-tidio
result: Draw, 2–2
updated: 2026-10-08
---

# Jira Service Management vs Tidio

**Draw, 2–2 (draw) at 10 agents**

A draw at 10 agents, 2–2. Jira Service Management takes desk basics and security; Tidio takes the bill and user verdict; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Tidio | At 10 agents with AI on: Jira Service Management $979, Tidio $583 a month. Tidio is 41% cheaper and takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Even | Both offer an AI agent that also takes actions in other systems. Even. |
| Desk basics | Jira Service Management | Jira Service Management offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Jira Service Management takes the round. |
| Security | Jira Service Management | Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round. |
| User verdict | Tidio | On G2: Jira Service Management 4.3 from 986 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. |

## Monthly bill with AI on
| Team | Jira Service Management | Tidio |
|---|---|---|
| 3 agents, 750 conversations a month | $294 | $199 |
| 10 agents, 2,500 conversations a month | $979 | $583 |
| 25 agents, 6,250 conversations a month | $2,448 | — |

## Sources
- Jira Service Management: [Service Collection pricing](https://www.atlassian.com/collections/service/pricing) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Service Collection licensing FAQ](https://www.atlassian.com/licensing/service-collection) — Atlassian, accessed 2026-10-08
- Jira Service Management: [Get started with live chat](https://support.atlassian.com/customer-service-management/docs/get-started-with-live-chat/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get started with voice support](https://support.atlassian.com/customer-service-management/docs/get-started-with-voice-support/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [About AI agent resolutions](https://support.atlassian.com/customer-service-management/docs/about-customer-service-agent-resolutions/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Get instant AI help while working in Customer Service Management](https://support.atlassian.com/customer-service-management/docs/get-instant-ai-help-while-working-in-customer-service-management/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [How Rovo credits work](https://support.atlassian.com/rovo/docs/rovo-usage-limits/) — Atlassian Support, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.g2.com/products/jira-service-management/reviews) — G2, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) — Capterra, accessed 2026-10-08
- Jira Service Management: [Jira Service Management reviews](https://www.gartner.com/reviews/market/it-service-management-platforms/vendor/atlassian/product/jira-service-management) — Gartner Peer Insights, accessed 2026-10-08
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08