---
title: LiveAgent vs Salesforce Service Cloud
canonical: https://helpdeskbattles.com/liveagent-vs-salesforce-service-cloud
result: Salesforce Service Cloud wins 4–1
updated: 2026-10-08
---

# LiveAgent vs Salesforce Service Cloud

**Salesforce Service Cloud wins 4–1 (clear win) at 10 agents**

Salesforce Service Cloud wins 4–1 at 10 agents (clear win). LiveAgent takes user verdict; Salesforce Service Cloud takes the bill, AI, desk basics and security; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Salesforce Service Cloud | At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Salesforce Service Cloud $6,200 a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Salesforce Service Cloud | Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round. |
| Desk basics | Salesforce Service Cloud | Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round. |
| Security | Salesforce Service Cloud | Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Salesforce Service Cloud takes the round. |
| User verdict | LiveAgent | On G2: LiveAgent 4.5 from 1,537 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. LiveAgent takes the round. |

## Monthly bill with AI on
| Team | LiveAgent | Salesforce Service Cloud |
|---|---|---|
| 3 agents, 750 conversations a month | $45 | $1,860 |
| 10 agents, 2,500 conversations a month | $150 | $6,200 |
| 25 agents, 6,250 conversations a month | $375 | $15,500 |

## Sources
- LiveAgent: [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
- LiveAgent: [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08
- Salesforce Service Cloud: [Service Cloud pricing](https://www.salesforce.com/service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Agentforce pricing](https://www.salesforce.com/agentforce/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service pricing](https://www.salesforce.com/service/customer-self-service/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer service AI pricing](https://www.salesforce.com/service/ai/pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Voice and contact center pricing](https://www.salesforce.com/service/call-center-integration/voice-pricing/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Customer self-service with Casey your help agent](https://www.salesforce.com/service/customer-self-service/) — Salesforce, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — G2, accessed 2026-10-08
- Salesforce Service Cloud: [Salesforce Service Cloud reviews](https://www.capterra.com/p/136189/Salesforce/reviews/) — Capterra, accessed 2026-10-08