---
title: LiveAgent vs Zendesk
canonical: https://helpdeskbattles.com/liveagent-vs-zendesk
result: Zendesk wins 4–1
updated: 2026-10-08
---

# LiveAgent vs Zendesk

**Zendesk wins 4–1 (clear win) at 10 agents**

Zendesk wins 4–1 at 10 agents (clear win). LiveAgent takes user verdict; Zendesk takes the bill, AI, desk basics and security; one round is even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Zendesk | At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Zendesk $2,250 a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round. |
| Price tags | Even | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. |
| AI | Zendesk | Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Zendesk takes the round. |
| Desk basics | Zendesk | Zendesk offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Zendesk takes the round. |
| Security | Zendesk | Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; LiveAgent offers security claims without audit reports. Zendesk takes the round. |
| User verdict | LiveAgent | On G2: LiveAgent 4.5 from 1,537 reviews, Zendesk 4.3 from 7,095 reviews. LiveAgent takes the round. |

## Monthly bill with AI on
| Team | LiveAgent | Zendesk |
|---|---|---|
| 3 agents, 750 conversations a month | $45 | $675 |
| 10 agents, 2,500 conversations a month | $150 | $2,250 |
| 25 agents, 6,250 conversations a month | $375 | $5,625 |

## Sources
- LiveAgent: [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
- LiveAgent: [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08
- Zendesk: [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk, accessed 2026-10-08
- Zendesk: [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338) — Zendesk, accessed 2026-10-08
- Zendesk: [Zendesk reviews](https://www.g2.com/products/zendesk-for-customer-service/reviews) — G2, accessed 2026-10-08
- Zendesk: [Zendesk Suite reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) — Capterra, accessed 2026-10-08
- Zendesk: [Zendesk for Customer Service reviews](https://www.gartner.com/reviews/product/zendesk-for-customer-service) — Gartner Peer Insights, accessed 2026-10-08