---
title: LiveAgent vs Zoho Desk
canonical: https://helpdeskbattles.com/liveagent-vs-zoho-desk
result: LiveAgent wins 3–1
updated: 2026-10-08
---

# LiveAgent vs Zoho Desk

**LiveAgent wins 3–1 (clear win) at 10 agents**

LiveAgent wins 3–1 at 10 agents (clear win). LiveAgent takes the bill, price tags and user verdict; Zoho Desk takes security; 2 rounds are even.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | LiveAgent | At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Zoho Desk $400 (an AI price is not public) a month. LiveAgent is 63% cheaper and takes the round. |
| Price tags | LiveAgent | LiveAgent offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. LiveAgent takes the round. |
| AI | Even | Both offer an AI agent that answers from the help center. Even. |
| Desk basics | Even | Both offer all that plus phone and messaging apps. Even. |
| Security | Zoho Desk | Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Zoho Desk takes the round. |
| User verdict | LiveAgent | On G2: LiveAgent 4.5 from 1,537 reviews, Zoho Desk 4.4 from 7,988 reviews. LiveAgent takes the round. |

## Monthly bill with AI on
| Team | LiveAgent | Zoho Desk |
|---|---|---|
| 3 agents, 750 conversations a month | $45 | $120 |
| 10 agents, 2,500 conversations a month | $150 | $400 |
| 25 agents, 6,250 conversations a month | $375 | $1,000 |

## Sources
- LiveAgent: [LiveAgent pricing](https://www.liveagent.com/pricing/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI credits](https://www.liveagent.com/features/ai-credits/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [FlowHunt pricing](https://www.flowhunt.io/pricing/) — FlowHunt (Quality Unit), accessed 2026-10-08
- LiveAgent: [AI chatbot](https://www.liveagent.com/features/chatbot/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [AI Autoresponder](https://www.liveagent.com/features/ai-autoresponder/) — LiveAgent, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.g2.com/products/liveagent/reviews) — G2, accessed 2026-10-08
- LiveAgent: [LiveAgent Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) — Capterra, accessed 2026-10-08
- LiveAgent: [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — GetApp, accessed 2026-10-08
- Zoho Desk: [Zoho Desk Pricing & Editions](https://www.zoho.com/desk/pricing.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk pricing plan comparison](https://www.zoho.com/desk/pricing-comparison.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia: AI for customer service](https://www.zoho.com/desk/zia.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Agentic AI in Desk: Support Specialist and Resolution Expert](https://help.zoho.com/portal/en/kb/desk/user-management-and-security/agents-and-teams/articles/agentic-ai-in-desk-support-specialist-and-resolution-expert) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia Agents platform details: pricing and credits](https://www.zoho.com/agents/resources/help/platform-reference/platform-details.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.g2.com/products/zoho-desk/reviews) — G2, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) — Capterra, accessed 2026-10-08