---
title: Tidio vs Zoho Desk
canonical: https://helpdeskbattles.com/tidio-vs-zoho-desk
result: Tidio wins 4–2
updated: 2026-10-08
---

# Tidio vs Zoho Desk

**Tidio wins 4–2 (clear win) at 10 agents**

Tidio wins 4–2 at 10 agents (clear win). Tidio takes the bill, price tags, AI and user verdict; Zoho Desk takes desk basics and security.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Tidio | At 10 agents with AI on: Tidio $583, Zoho Desk $400 (an AI price is not public) a month. Tidio's bill is complete and the other is not, so Tidio takes the round. |
| Price tags | Tidio | Tidio offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Tidio takes the round. |
| AI | Tidio | Tidio offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Tidio takes the round. |
| Desk basics | Zoho Desk | Zoho Desk offers all that plus phone and messaging apps; Tidio offers email plus one more channel. Zoho Desk takes the round. |
| Security | Zoho Desk | Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round. |
| User verdict | Tidio | On G2: Tidio 4.6 from 1,962 reviews, Zoho Desk 4.4 from 7,988 reviews. Tidio takes the round. |

## Monthly bill with AI on
| Team | Tidio | Zoho Desk |
|---|---|---|
| 3 agents, 750 conversations a month | $199 | $120 |
| 10 agents, 2,500 conversations a month | $583 | $400 |
| 25 agents, 6,250 conversations a month | — | $1,000 |

## Sources
- Tidio: [Tidio pricing](https://www.tidio.com/pricing/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio features](https://www.tidio.com/features/) — Tidio, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.g2.com/products/tidio/reviews) — G2, accessed 2026-10-08
- Tidio: [Tidio Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) — Capterra, accessed 2026-10-08
- Tidio: [Tidio: AI Chatbot & Live Chat](https://apps.shopify.com/tidio-chat) — Shopify App Store, accessed 2026-10-08
- Zoho Desk: [Zoho Desk Pricing & Editions](https://www.zoho.com/desk/pricing.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk pricing plan comparison](https://www.zoho.com/desk/pricing-comparison.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia: AI for customer service](https://www.zoho.com/desk/zia.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Agentic AI in Desk: Support Specialist and Resolution Expert](https://help.zoho.com/portal/en/kb/desk/user-management-and-security/agents-and-teams/articles/agentic-ai-in-desk-support-specialist-and-resolution-expert) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia Agents platform details: pricing and credits](https://www.zoho.com/agents/resources/help/platform-reference/platform-details.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.g2.com/products/zoho-desk/reviews) — G2, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) — Capterra, accessed 2026-10-08