---
title: Zendesk vs Zoho Desk
canonical: https://helpdeskbattles.com/zendesk-vs-zoho-desk
result: Zendesk wins 4–2
updated: 2026-10-08
---

# Zendesk vs Zoho Desk

**Zendesk wins 4–2 (clear win) at 10 agents**

Zendesk wins 4–2 at 10 agents (clear win). Zendesk takes the bill, price tags, AI and desk basics; Zoho Desk takes security and user verdict.

## The judges' card
| Round | Winner | What happened |
|---|---|---|
| The bill | Zendesk | At 10 agents with AI on: Zendesk $2,250, Zoho Desk $400 (an AI price is not public) a month. Zendesk's bill is complete and the other is not, so Zendesk takes the round. |
| Price tags | Zendesk | Zendesk offers AI prices in public, but with a minimum, annual-only terms or vague limits; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Zendesk takes the round. |
| AI | Zendesk | Zendesk offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Zoho Desk offers an AI agent that answers from the help center. Zendesk takes the round. |
| Desk basics | Zendesk | Zendesk offers every channel natively, skills-based routing and 300+ integrations; Zoho Desk offers all that plus phone and messaging apps. Zendesk takes the round. |
| Security | Zoho Desk | Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Zendesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Zoho Desk takes the round. |
| User verdict | Zoho Desk | On G2: Zendesk 4.3 from 7,095 reviews, Zoho Desk 4.4 from 7,988 reviews. Zoho Desk takes the round. |

## Monthly bill with AI on
| Team | Zendesk | Zoho Desk |
|---|---|---|
| 3 agents, 750 conversations a month | $675 | $120 |
| 10 agents, 2,500 conversations a month | $2,250 | $400 |
| 25 agents, 6,250 conversations a month | $5,625 | $1,000 |

## Sources
- Zendesk: [Zendesk pricing](https://www.zendesk.com/pricing/) — Zendesk, accessed 2026-10-08
- Zendesk: [About automated resolution tiers](https://support.zendesk.com/hc/en-us/articles/9570369117338) — Zendesk, accessed 2026-10-08
- Zendesk: [Zendesk reviews](https://www.g2.com/products/zendesk-for-customer-service/reviews) — G2, accessed 2026-10-08
- Zendesk: [Zendesk Suite reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) — Capterra, accessed 2026-10-08
- Zendesk: [Zendesk for Customer Service reviews](https://www.gartner.com/reviews/product/zendesk-for-customer-service) — Gartner Peer Insights, accessed 2026-10-08
- Zoho Desk: [Zoho Desk Pricing & Editions](https://www.zoho.com/desk/pricing.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk pricing plan comparison](https://www.zoho.com/desk/pricing-comparison.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia: AI for customer service](https://www.zoho.com/desk/zia.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Agentic AI in Desk: Support Specialist and Resolution Expert](https://help.zoho.com/portal/en/kb/desk/user-management-and-security/agents-and-teams/articles/agentic-ai-in-desk-support-specialist-and-resolution-expert) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zia Agents platform details: pricing and credits](https://www.zoho.com/agents/resources/help/platform-reference/platform-details.html) — Zoho, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.g2.com/products/zoho-desk/reviews) — G2, accessed 2026-10-08
- Zoho Desk: [Zoho Desk reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) — Capterra, accessed 2026-10-08