Help Desk Battles

Bouts / Rankings / Help Scout

Help Scout

Help Scout by Help Scout has a 2–8–1 record against the other 11 help desks at 10 agents, ranked #10 of 12. It wins 15 rounds and loses 27.

Facts checked 8 October 2026$25 per user a month, billed annually

Help Scout switched to billing by contacts helped in late 2024 and now sells per-user plans again; accounts already on contact-based plans are billed under separate terms.

The real bill

Small team

Standard
$188

3 agents, 750 conversations a month; $63 per agent.

Mid-size team

Standard
$625

10 agents, 2,500 conversations a month; $63 per agent.

Large team

Standard
$1,563

25 agents, 6,250 conversations a month; $63 per agent.

Wins

Losses

Draws