Bouts / Gorgias vs Help Scout
Gorgias vs Help Scout
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerHelp Scout
$25 per user a month, billed annually
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Help Scout: Help Scout switched to billing by contacts helped in late 2024 and now sells per-user plans again; accounts already on contact-based plans are billed under separate terms.
Gorgias wins 3–1 at 10 agents (clear win). Gorgias takes price tags, AI and user verdict; Help Scout takes the bill; 2 rounds are even.
The judges' card
| Round | Gorgias | What happened | Help Scout |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Gorgias $1,116, Help Scout $625 a month. Help Scout is 44% cheaper and takes the round. | W | |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; Help Scout offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | |
| Round 3AI | W | Gorgias offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Gorgias takes the round. | |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | = | Both offer one audit report (SOC 2 Type II or ISO 27001). Even. | = |
| Round 6User verdict | W | On G2: Gorgias 4.6 from 582 reviews, Help Scout 4.4 from 431 reviews. Gorgias takes the round. | |
| Rounds won | 3 | Gorgias wins, 2 even | 1 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- Help Scout
- $188
3 agents, 750 conversations a month. Gorgias wins 3–1.
Mid-size team
- Gorgias
- $1,116
- Help Scout
- $625
10 agents, 2,500 conversations a month. Gorgias wins 3–1.
Large team
- Gorgias
- $2,757
- Help Scout
- $1,563
25 agents, 6,250 conversations a month. Gorgias wins 3–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); Help Scout Standard.
Tale of the tape
| Gorgias | Made by | Help Scout |
|---|---|---|
| per ticket | Pricing | per agent |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $25 per user a month, billed annually |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Standard |
| $437 | 3 agents, AI on | $188 |
| $1,116 | 10 agents, AI on | $625 |
| $2,757 | 25 agents, AI on | $1,563 |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | $0.75 per resolution |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, WhatsApp, Social, SMS |
| No | Free plan | Up to 5 users, 1 Inbox, 1 Docs site and 100 contacts a month |
| 7 days | Free trial | 15 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | SOC 2 Type II |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | Hosted on AWS in the USA; no EU hosting is published |
| 4.6 (582) | G2 rating | 4.4 (431) |
| 4.6 (135) | Capterra rating | 4.6 (226) |
Questions
Which is better, Gorgias or Help Scout?
Gorgias wins 3–1 at 10 agents (clear win). Gorgias takes price tags, AI and user verdict; Help Scout takes the bill; 2 rounds are even.
Is Gorgias cheaper than Help Scout?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and Help Scout to $625, from list prices. Help Scout takes the bill round.
Which has the better AI, Gorgias or Help Scout?
Gorgias offers an AI agent that also takes actions in other systems; Help Scout offers an AI agent that answers from the help center. Gorgias takes the round.
