Bouts / Freshdesk vs Gorgias
Freshdesk vs Gorgias
Red cornerFreshdesk
$19 per agent a month, billed annually (Freshdesk Growth)
Blue cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Freshdesk: Plain Freshdesk no longer offers WhatsApp to accounts created from December 2025; live chat, WhatsApp, Instagram and the chat AI agent now come with Freshdesk Omni.
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Gorgias wins 2–1 at 10 agents (close call). Freshdesk takes security; Gorgias takes the bill and user verdict; 3 rounds are even.
The judges' card
| Round | Freshdesk | What happened | Gorgias |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Freshdesk $1,325, Gorgias $1,116 a month. Gorgias is 16% cheaper and takes the round. | W | |
| Round 2Price tags | = | Both offer every price in public, monthly billing and no minimum. Even. | = |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | W | Freshdesk offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Freshdesk takes the round. | |
| Round 6User verdict | On G2: Freshdesk 4.4 from 3,779 reviews, Gorgias 4.6 from 582 reviews. Gorgias takes the round. | W | |
| Rounds won | 1 | Gorgias wins, 3 even | 2 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Freshdesk
- $422
- Gorgias
- $437
3 agents, 750 conversations a month. Draw, 1–1.
Mid-size team
- Freshdesk
- $1,325
- Gorgias
- $1,116
10 agents, 2,500 conversations a month. Gorgias wins 2–1.
Large team
- Freshdesk
- $3,337
- Gorgias
- $2,757
25 agents, 6,250 conversations a month. Gorgias wins 2–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Freshdesk Freshdesk Omni Pro; Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume).
Tale of the tape
| Freshworks | Made by | Gorgias |
|---|---|---|
| per agent | Pricing | per ticket |
| $19 per agent a month, billed annually (Freshdesk Growth) | Paid plans from | $10 a month for 50 tickets on Starter, billed monthly |
| Freshdesk Omni Pro | Plan we priced | Basic, Pro or Advanced with AI Agent (tier set by ticket volume) |
| $422 | 3 agents, AI on | $437 |
| $1,325 | 10 agents, AI on | $1,116 |
| $3,337 | 25 agents, AI on | $2,757 |
| $49 per 100 sessions | AI agent price | $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance |
| Email, Live chat, WhatsApp, Social | Channels | Email, Live chat, Phone, SMS, Social, WhatsApp |
| No | Free plan | No |
| 14 days | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001, ISO 27701, SOC 1 Type II, CSA STAR Level 1 | Audit reports | SOC 2 Type II |
| US, EU, Australia, India and Middle East regions on AWS | Data hosting | Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers |
| 4.4 (3,779) | G2 rating | 4.6 (582) |
| 4.5 (3,486) | Capterra rating | 4.6 (135) |
Questions
Which is better, Freshdesk or Gorgias?
Gorgias wins 2–1 at 10 agents (close call). Freshdesk takes security; Gorgias takes the bill and user verdict; 3 rounds are even.
Is Freshdesk cheaper than Gorgias?
At 10 agents with the AI agent and agent assist on, Freshdesk comes to $1,325 a month and Gorgias to $1,116, from list prices. Gorgias takes the bill round.
Which has the better AI, Freshdesk or Gorgias?
Both offer an AI agent that also takes actions in other systems. Even.
