Gorgias
Gorgias by Gorgias has a 5–1–5 record against the other 11 help desks at 10 agents, ranked #5 of 12. It wins 30 rounds and loses 19.
In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
The real bill
Small team
- Basic, Pro or Advanced with AI Agent (tier set by ticket volume)
- $437
3 agents, 750 conversations a month; $146 per agent.
Mid-size team
- Basic, Pro or Advanced with AI Agent (tier set by ticket volume)
- $1,116
10 agents, 2,500 conversations a month; $112 per agent.
Large team
- Basic, Pro or Advanced with AI Agent (tier set by ticket volume)
- $2,757
25 agents, 6,250 conversations a month; $110 per agent.
