Bouts / Gorgias vs Zoho Desk
Gorgias vs Zoho Desk
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerZoho Desk
$7 per user a month, billed annually (Express)
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Gorgias wins 4–1 at 10 agents (clear win). Gorgias takes the bill, price tags, AI and user verdict; Zoho Desk takes security; one round is even.
The judges' card
| Round | Gorgias | What happened | Zoho Desk |
|---|---|---|---|
| Round 1The bill | W | At 10 agents with AI on: Gorgias $1,116, Zoho Desk $400 (an AI price is not public) a month. Gorgias's bill is complete and the other is not, so Gorgias takes the round. | |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; Zoho Desk offers seat prices, with the AI priced by quote or not at all. Gorgias takes the round. | |
| Round 3AI | W | Gorgias offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Gorgias takes the round. | |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | Zoho Desk offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Zoho Desk takes the round. | W | |
| Round 6User verdict | W | On G2: Gorgias 4.6 from 582 reviews, Zoho Desk 4.4 from 7,988 reviews. Gorgias takes the round. | |
| Rounds won | 4 | Gorgias wins, 1 even | 1 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- Zoho Desk
- $120
3 agents, 750 conversations a month. Gorgias wins 4–1.
Mid-size team
- Gorgias
- $1,116
- Zoho Desk
- $400
10 agents, 2,500 conversations a month. Gorgias wins 4–1.
Large team
- Gorgias
- $2,757
- Zoho Desk
- $1,000
25 agents, 6,250 conversations a month. Gorgias wins 4–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); Zoho Desk Enterprise.
Tale of the tape
| Gorgias | Made by | Zoho Corporation |
|---|---|---|
| per ticket | Pricing | per agent |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $7 per user a month, billed annually (Express) |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Enterprise |
| $437 | 3 agents, AI on | $120 |
| $1,116 | 10 agents, AI on | $400 |
| $2,757 | 25 agents, AI on | $1,000 |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | Not published; uses Zia Agent credits with no published rate per reply; Included in Standard, Professional and Enterprise |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, WhatsApp, Social |
| No | Free plan | Up to 3 users with email ticketing |
| 7 days | Free trial | 15 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 2 + HIPAA Type 2 |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | Choice of US, EU (Amsterdam and Dublin), India, Australia, Japan, Canada, Saudi Arabia, UAE, Singapore and China data centers |
| 4.6 (582) | G2 rating | 4.4 (7,988) |
| 4.6 (135) | Capterra rating | 4.5 (2,216) |
Questions
Which is better, Gorgias or Zoho Desk?
Gorgias wins 4–1 at 10 agents (clear win). Gorgias takes the bill, price tags, AI and user verdict; Zoho Desk takes security; one round is even.
Is Gorgias cheaper than Zoho Desk?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and Zoho Desk to $400, from list prices. Gorgias takes the bill round.
Which has the better AI, Gorgias or Zoho Desk?
Gorgias offers an AI agent that also takes actions in other systems; Zoho Desk offers an AI agent that answers from the help center. Gorgias takes the round.
