Fight card · 8 October 2026
Help desks, head to head
Pick two help desks and we settle it in six rounds: the real monthly bill with AI switched on, how open the prices are, the AI, the desk basics, security and what users say. Every round follows a published rule.
Make the match
Main event
Every pairing among the six help desks with the most user reviews on G2. Scores are rounds won at 10 agents.
Freshdesk2–3HubSpot Service Hub
HubSpot Service Hub · close call · 1 even- Freshdesk1–4Intercom
Intercom · clear win · 1 even - Freshdesk2–3Salesforce Service Cloud
Salesforce Service Cloud · close call · 1 even - Freshdesk3–2Zendesk
Freshdesk · close call · 1 even - Freshdesk3–1Zoho Desk
Freshdesk · clear win · 2 even - HubSpot Service Hub0–2IntercomIntercom · clear win · 4 even
- HubSpot Service Hub1–1Salesforce Service CloudDraw · 4 even
- HubSpot Service Hub2–1ZendeskHubSpot Service Hub · close call · 3 even
- HubSpot Service Hub4–1Zoho DeskHubSpot Service Hub · clear win · 1 even
- Intercom2–1Salesforce Service CloudIntercom · close call · 3 even
- Intercom2–0ZendeskIntercom · clear win · 4 even
- Intercom5–1Zoho DeskIntercom · knockout
- Salesforce Service Cloud2–1ZendeskSalesforce Service Cloud · close call · 3 even
- Salesforce Service Cloud4–0Zoho DeskSalesforce Service Cloud · knockout · 2 even
- Zendesk4–2Zoho DeskZendesk · clear win
Rankings
Win–loss records across every bout at 10 agents. Full rankings.
| # | Help desk | W–L–D |
|---|---|---|
| 1 | Intercom | 11–0–0 |
| 2 | Salesforce Service Cloud | 7–1–3 |
| 3 | HubSpot Service Hub | 7–1–3 |
| 4 |  Front | 7–2–2 |
| 5 |  Gorgias | 5–1–5 |
Undercard
Every other pairing.
- Freshdesk1–2FrontFront · close call · 3 even
- Freshdesk1–2GorgiasGorgias · close call · 3 even
- Freshdesk3–1Help Scout
Freshdesk · clear win · 2 even - Freshdesk2–1Jira Service Management
Freshdesk · close call · 3 even - Freshdesk4–1LiveAgent
Freshdesk · clear win · 1 even - Freshdesk3–2Tidio
Freshdesk · close call · 1 even - Front2–2GorgiasDraw · 2 even
- Front3–1Help ScoutFront · clear win · 2 even
- Front2–3HubSpot Service HubHubSpot Service Hub · close call · 1 even
- Front2–3IntercomIntercom · close call · 1 even
- Front2–1Jira Service ManagementFront · close call · 3 even
- Front4–0LiveAgentFront · knockout · 2 even
- Front2–2Salesforce Service CloudDraw · 2 even
- Front3–1TidioFront · clear win · 2 even
- Front3–2ZendeskFront · close call · 1 even
- Front4–0Zoho DeskFront · knockout · 2 even
- Gorgias3–1Help ScoutGorgias · clear win · 2 even
- Gorgias2–2HubSpot Service HubDraw · 2 even
- Gorgias2–3IntercomIntercom · close call · 1 even
- Gorgias2–2Jira Service ManagementDraw · 2 even
- Gorgias5–0LiveAgentGorgias · knockout · 1 even
- Gorgias3–3Salesforce Service CloudDraw
- Gorgias2–1TidioGorgias · close call · 3 even
- Gorgias3–3ZendeskDraw
- Gorgias4–1Zoho DeskGorgias · clear win · 1 even
- Help Scout1–2HubSpot Service HubHubSpot Service Hub · close call · 3 even
- Help Scout1–4IntercomIntercom · clear win · 1 even
- Help Scout2–2Jira Service ManagementDraw · 2 even
- Help Scout2–1LiveAgentHelp Scout · close call · 3 even
- Help Scout1–3Salesforce Service CloudSalesforce Service Cloud · clear win · 2 even
- Help Scout1–2TidioTidio · close call · 3 even
- Help Scout2–3ZendeskZendesk · close call · 1 even
- Help Scout2–1Zoho DeskHelp Scout · close call · 3 even
- HubSpot Service Hub3–2Jira Service ManagementHubSpot Service Hub · close call · 1 even
- HubSpot Service Hub4–1LiveAgentHubSpot Service Hub · clear win · 1 even
- HubSpot Service Hub2–2TidioDraw · 2 even
- Intercom3–0Jira Service ManagementIntercom · clear win · 3 even
- Intercom4–0LiveAgentIntercom · knockout · 2 even
- Intercom3–2TidioIntercom · close call · 1 even
- Jira Service Management3–1LiveAgentJira Service Management · clear win · 2 even
- Jira Service Management1–4Salesforce Service CloudSalesforce Service Cloud · clear win · 1 even
- Jira Service Management2–2TidioDraw · 2 even
- Jira Service Management1–2ZendeskZendesk · close call · 3 even
- Jira Service Management3–2Zoho DeskJira Service Management · close call · 1 even
- LiveAgent1–4Salesforce Service CloudSalesforce Service Cloud · clear win · 1 even
- LiveAgent1–4TidioTidio · clear win · 1 even
- LiveAgent1–4ZendeskZendesk · clear win · 1 even
- LiveAgent3–1Zoho DeskLiveAgent · clear win · 2 even
- Salesforce Service Cloud3–2TidioSalesforce Service Cloud · close call · 1 even
- Tidio2–3ZendeskZendesk · close call · 1 even
- Tidio4–2Zoho DeskTidio · clear win