Intercom
Intercom by Fin (formerly Intercom) has a 11–0–0 record against the other 11 help desks at 10 agents, ranked #1 of 12. It wins 35 rounds and loses 10.
Intercom renamed itself Fin, and Salesforce completed its acquisition of the company on September 10, 2026.
The real bill
Small team
- Essential
- $323
3 agents, 750 conversations a month; $108 per agent.
Mid-size team
- Essential
- $1,075
10 agents, 2,500 conversations a month; $108 per agent.
Large team
- Essential
- $2,688
25 agents, 6,250 conversations a month; $108 per agent.
Wins
Freshdesk1–4IntercomIntercom · clear win · 1 even
Front2–3IntercomIntercom · close call · 1 even
Gorgias2–3IntercomIntercom · close call · 1 even
Help Scout1–4IntercomIntercom · clear win · 1 even
HubSpot Service Hub0–2IntercomIntercom · clear win · 4 even- Intercom3–0Jira Service Management
Intercom · clear win · 3 even - Intercom4–0LiveAgent
Intercom · knockout · 2 even - Intercom2–1Salesforce Service Cloud
Intercom · close call · 3 even - Intercom3–2Tidio
Intercom · close call · 1 even - Intercom2–0Zendesk
Intercom · clear win · 4 even - Intercom5–1Zoho Desk
Intercom · knockout