Bouts / Intercom vs Tidio
Intercom vs Tidio
Red cornerIntercom
$29 per seat a month, billed annually
Blue cornerTidio
$24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter)
Intercom: Intercom renamed itself Fin, and Salesforce completed its acquisition of the company on September 10, 2026.
Intercom wins 3–2 at 10 agents (close call). Intercom takes AI, desk basics and security; Tidio takes the bill and user verdict; one round is even.
The judges' card
| Round | Intercom | What happened | Tidio |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Intercom $1,075, Tidio $583 a month. Tidio is 46% cheaper and takes the round. | W | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | W | Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Intercom takes the round. | |
| Round 4Desk basics | W | Intercom offers every channel natively, skills-based routing and 300+ integrations; Tidio offers email plus one more channel. Intercom takes the round. | |
| Round 5Security | W | Intercom offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Tidio offers one audit report (SOC 2 Type II or ISO 27001). Intercom takes the round. | |
| Round 6User verdict | On G2: Intercom 4.5 from 3,918 reviews, Tidio 4.6 from 1,962 reviews. Tidio takes the round. | W | |
| Rounds won | 3 | Intercom wins, 1 even | 2 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Intercom
- $323
- Tidio
- $199
3 agents, 750 conversations a month. Intercom wins 3–2.
Mid-size team
- Intercom
- $1,075
- Tidio
- $583
10 agents, 2,500 conversations a month. Intercom wins 3–2.
Large team
- Intercom
- $2,688
- Tidio
- —
25 agents, 6,250 conversations a month. Intercom wins 4–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Intercom Essential; Tidio Growth + Lyro AI Agent.
Tale of the tape
| Fin (formerly Intercom) | Made by | Tidio |
|---|---|---|
| per agent | Pricing | per conversation |
| $29 per seat a month, billed annually | Paid plans from | $24.17 a month billed annually, or $29 month to month, for 100 billable conversations (Starter) |
| Essential | Plan we priced | Growth + Lyro AI Agent |
| $323 | 3 agents, AI on | $199 |
| $1,075 | 10 agents, AI on | $583 |
| $2,688 | 25 agents, AI on | — |
| $0.99 per outcome | AI agent price | From $39 a month for 50 Lyro conversations ($32.50 billed annually), up to $700 for 1,000 ($583.33 billed annually); Contact for pricing |
| Email, Live chat, Phone, WhatsApp, Social, SMS | Channels | Email, Live chat, WhatsApp, Social |
| No | Free plan | 50 billable conversations a month, 10 seats and 50 one-time Lyro conversations |
| 14 days | Free trial | 7 days |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001, ISO 27018, ISO 27701, ISO 42001 | Audit reports | SOC 2 Type II |
| US, EU and Australia hosting | Data hosting | Data mainly processed on servers in the EEA; some data is transferred to the US |
| 4.5 (3,918) | G2 rating | 4.6 (1,962) |
| — | Capterra rating | 4.7 (590) |
Questions
Which is better, Intercom or Tidio?
Intercom wins 3–2 at 10 agents (close call). Intercom takes AI, desk basics and security; Tidio takes the bill and user verdict; one round is even.
Is Intercom cheaper than Tidio?
At 10 agents with the AI agent and agent assist on, Intercom comes to $1,075 a month and Tidio to $583, from list prices. Tidio takes the bill round.
Which has the better AI, Intercom or Tidio?
Intercom offers an action-taking AI agent on chat, email and phone, with test runs and reporting; Tidio offers an AI agent that also takes actions in other systems. Intercom takes the round.
