Bouts / Gorgias vs Jira Service Management
Gorgias vs Jira Service Management
Red cornerGorgias
$10 a month for 50 tickets on Starter, billed monthly
Blue cornerJira Service Management
$750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly
Gorgias: In July 2026 Gorgias bundled AI Agent into every plan by default and raised the price of AI interactions beyond the included allowance from $0.90 to $1.50.
Jira Service Management: Jira Service Management is now sold only inside Atlassian's Service Collection, bundled with Customer Service Management, Assets and Rovo; the apps cannot be bought separately.
A draw at 10 agents, 2–2. Gorgias takes price tags and user verdict; Jira Service Management takes the bill and security; 2 rounds are even.
The judges' card
| Round | Gorgias | What happened | Jira Service Management |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Gorgias $1,116, Jira Service Management $979 a month. Jira Service Management is 12% cheaper and takes the round. | W | |
| Round 2Price tags | W | Gorgias offers every price in public, monthly billing and no minimum; Jira Service Management offers AI prices in public, but with a minimum, annual-only terms or vague limits. Gorgias takes the round. | |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise; Gorgias offers one audit report (SOC 2 Type II or ISO 27001). Jira Service Management takes the round. | W | |
| Round 6User verdict | W | On G2: Gorgias 4.6 from 582 reviews, Jira Service Management 4.3 from 986 reviews. Gorgias takes the round. | |
| Rounds won | 2 | Draw, 2 even | 2 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Gorgias
- $437
- Jira Service Management
- $294
3 agents, 750 conversations a month. Draw, 2–2.
Mid-size team
- Gorgias
- $1,116
- Jira Service Management
- $979
10 agents, 2,500 conversations a month. Draw, 2–2.
Large team
- Gorgias
- $2,757
- Jira Service Management
- $2,448
25 agents, 6,250 conversations a month. Draw, 2–2.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Gorgias Basic, Pro or Advanced with AI Agent (tier set by ticket volume); Jira Service Management Service Collection Premium.
Tale of the tape
| Gorgias | Made by | Atlassian |
|---|---|---|
| per ticket | Pricing | per agent |
| $10 a month for 50 tickets on Starter, billed monthly | Paid plans from | $750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly |
| Basic, Pro or Advanced with AI Agent (tier set by ticket volume) | Plan we priced | Service Collection Premium |
| $437 | 3 agents, AI on | $294 |
| $1,116 | 10 agents, AI on | $979 |
| $2,757 | 25 agents, AI on | $2,448 |
| $0.90 per automated interaction on annual plans, $1.00 on monthly; $1.50 per interaction beyond the plan allowance | AI agent price | $1.00 per AI agent resolution, no included allowance; free until December 3, 2026; 1,000 assisted conversations a month included on Premium and Enterprise, then from $0.30 each |
| Email, Live chat, Phone, SMS, Social, WhatsApp | Channels | Email, Live chat, Phone, WhatsApp |
| No | Free plan | Up to 3 agents with 2GB storage |
| 7 days | Free trial | 14 days, extendable to 30 |
| Yes | Monthly billing | Yes |
| SOC 2 Type II | Audit reports | SOC 2 Type II, ISO 27001, ISO 27018 |
| Google Cloud in the US, EU and Australia; EU merchants are placed on EU servers | Data hosting | Pin data to the US, EU, Germany, UK, Switzerland, Canada, Australia, Japan, India, Singapore or South Korea, from Standard |
| 4.6 (582) | G2 rating | 4.3 (986) |
| 4.6 (135) | Capterra rating | 4.5 (779) |
Questions
Which is better, Gorgias or Jira Service Management?
A draw at 10 agents, 2–2. Gorgias takes price tags and user verdict; Jira Service Management takes the bill and security; 2 rounds are even.
Is Gorgias cheaper than Jira Service Management?
At 10 agents with the AI agent and agent assist on, Gorgias comes to $1,116 a month and Jira Service Management to $979, from list prices. Jira Service Management takes the bill round.
Which has the better AI, Gorgias or Jira Service Management?
Both offer an AI agent that also takes actions in other systems. Even.
Other bouts
Sources
Gorgias
Jira Service Management
- Service Collection pricing
- Service Collection licensing FAQ
- Get started with live chat
- Get started with voice support
- About AI agent resolutions
- Get instant AI help while working in Customer Service Management
- How Rovo credits work
- Jira Service Management reviews
- Jira Service Management reviews
- Jira Service Management reviews