Bouts / Front vs Jira Service Management
Front vs Jira Service Management
Red cornerFront
$25 per seat a month, billed annually (Starter, up to 10 seats, one channel type)
Blue cornerJira Service Management
$750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly
Jira Service Management: Jira Service Management is now sold only inside Atlassian's Service Collection, bundled with Customer Service Management, Assets and Rovo; the apps cannot be bought separately.
Front wins 2–1 at 10 agents (close call). Front takes security and user verdict; Jira Service Management takes the bill; 3 rounds are even.
The judges' card
| Round | Front | What happened | Jira Service Management |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: Front $1,295, Jira Service Management $979 a month. Jira Service Management is 24% cheaper and takes the round. | W | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | = | Both offer an AI agent that also takes actions in other systems. Even. | = |
| Round 4Desk basics | = | Both offer all that plus phone and messaging apps. Even. | = |
| Round 5Security | W | Front offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; Jira Service Management offers SOC 2 Type II and ISO 27001, plus EU hosting, a HIPAA BAA or a no-training promise. Front takes the round. | |
| Round 6User verdict | W | On G2: Front 4.7 from 2,515 reviews, Jira Service Management 4.3 from 986 reviews. Front takes the round. | |
| Rounds won | 2 | Front wins, 3 even | 1 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- Front
- $389
- Jira Service Management
- $294
3 agents, 750 conversations a month. Front wins 2–1.
Mid-size team
- Front
- $1,295
- Jira Service Management
- $979
10 agents, 2,500 conversations a month. Front wins 2–1.
Large team
- Front
- $3,238
- Jira Service Management
- $2,448
25 agents, 6,250 conversations a month. Front wins 2–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: Front Professional; Jira Service Management Service Collection Premium.
Tale of the tape
| FrontApp, Inc. | Made by | Atlassian |
|---|---|---|
| per agent | Pricing | per agent |
| $25 per seat a month, billed annually (Starter, up to 10 seats, one channel type) | Paid plans from | $750 a year for up to 3 agents on Standard (about $20.83 per agent a month), or $25 per agent a month billed monthly |
| Professional | Plan we priced | Service Collection Premium |
| $389 | 3 agents, AI on | $294 |
| $1,295 | 10 agents, AI on | $979 |
| $3,238 | 25 agents, AI on | $2,448 |
| $0.89 per resolution, $0.39 per handoff, $0.05 per triage | AI agent price | $1.00 per AI agent resolution, no included allowance; free until December 3, 2026; 1,000 assisted conversations a month included on Premium and Enterprise, then from $0.30 each |
| Email, Live chat, WhatsApp, Social | Channels | Email, Live chat, Phone, WhatsApp |
| No | Free plan | Up to 3 agents with 2GB storage |
| 14 days | Free trial | 14 days, extendable to 30 |
| Yes | Monthly billing | Yes |
| SOC 2 Type II, ISO 27001 | Audit reports | SOC 2 Type II, ISO 27001, ISO 27018 |
| US or EU hosting on AWS | Data hosting | Pin data to the US, EU, Germany, UK, Switzerland, Canada, Australia, Japan, India, Singapore or South Korea, from Standard |
| 4.7 (2,515) | G2 rating | 4.3 (986) |
| 4.5 (292) | Capterra rating | 4.5 (779) |
Questions
Which is better, Front or Jira Service Management?
Front wins 2–1 at 10 agents (close call). Front takes security and user verdict; Jira Service Management takes the bill; 3 rounds are even.
Is Front cheaper than Jira Service Management?
At 10 agents with the AI agent and agent assist on, Front comes to $1,295 a month and Jira Service Management to $979, from list prices. Jira Service Management takes the bill round.
Which has the better AI, Front or Jira Service Management?
Both offer an AI agent that also takes actions in other systems. Even.
Other bouts
Sources
Front
Jira Service Management
- Service Collection pricing
- Service Collection licensing FAQ
- Get started with live chat
- Get started with voice support
- About AI agent resolutions
- Get instant AI help while working in Customer Service Management
- How Rovo credits work
- Jira Service Management reviews
- Jira Service Management reviews
- Jira Service Management reviews