Bouts / LiveAgent vs Salesforce Service Cloud
LiveAgent vs Salesforce Service Cloud
Red cornerLiveAgent
$15 per agent a month, billed annually, or $19 month to month (Small business)
Blue cornerSalesforce Service Cloud
$25 per user a month on Starter Suite, billed monthly or annually
Salesforce Service Cloud: Salesforce renamed Service Cloud to Agentforce Service in October 2025 and went back to the Service Cloud name in September 2026; current editions are Starter Suite, Pro Suite, Core, Advanced and Max.
Salesforce Service Cloud wins 4–1 at 10 agents (clear win). LiveAgent takes user verdict; Salesforce Service Cloud takes the bill, AI, desk basics and security; one round is even.
The judges' card
| Round | LiveAgent | What happened | Salesforce Service Cloud |
|---|---|---|---|
| Round 1The bill | At 10 agents with AI on: LiveAgent $150 (an AI price is not public), Salesforce Service Cloud $6,200 a month. Salesforce Service Cloud's bill is complete and the other is not, so Salesforce Service Cloud takes the round. | W | |
| Round 2Price tags | = | Both offer AI prices in public, but with a minimum, annual-only terms or vague limits. Even. | = |
| Round 3AI | Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round. | W | |
| Round 4Desk basics | Salesforce Service Cloud offers every channel natively, skills-based routing and 300+ integrations; LiveAgent offers all that plus phone and messaging apps. Salesforce Service Cloud takes the round. | W | |
| Round 5Security | Salesforce Service Cloud offers SOC 2 Type II, ISO 27001, EU hosting, a HIPAA BAA and a no-training promise; LiveAgent offers security claims without audit reports. Salesforce Service Cloud takes the round. | W | |
| Round 6User verdict | W | On G2: LiveAgent 4.5 from 1,537 reviews, Salesforce Service Cloud 4.4 from 8,437 reviews. LiveAgent takes the round. | |
| Rounds won | 1 | Salesforce Service Cloud wins, 1 even | 4 |
Does team size change it?
Only the bill round depends on team size. Here is the full result in each weight class.
Small team
- LiveAgent
- $45
- Salesforce Service Cloud
- $1,860
3 agents, 750 conversations a month. Salesforce Service Cloud wins 4–1.
Mid-size team
- LiveAgent
- $150
- Salesforce Service Cloud
- $6,200
10 agents, 2,500 conversations a month. Salesforce Service Cloud wins 4–1.
Large team
- LiveAgent
- $375
- Salesforce Service Cloud
- $15,500
25 agents, 6,250 conversations a month. Salesforce Service Cloud wins 4–1.
Monthly bills from USD list prices, annual billing where offered, with the AI agent resolving 20% of conversations and agent assist for every agent. Plans: LiveAgent Small business; Salesforce Service Cloud Advanced.
Tale of the tape
| Quality Unit | Made by | Salesforce |
|---|---|---|
| per agent | Pricing | per agent |
| $15 per agent a month, billed annually, or $19 month to month (Small business) | Paid plans from | $25 per user a month on Starter Suite, billed monthly or annually |
| Small business | Plan we priced | Advanced |
| $45 | 3 agents, AI on | $1,860 |
| $150 | 10 agents, AI on | $6,200 |
| $375 | 25 agents, AI on | $15,500 |
| Billed in FlowHunt credits: €50 a month for 50 credits, €120 for 120, €500 for 500; no USD price published | AI agent price | $2 per resolution; $2 per conversation; $500 per 100,000 credits |
| Email, Live chat, Phone, WhatsApp, Social | Channels | Email, Live chat, Phone, WhatsApp, SMS, Social |
| No | Free plan | No |
| 30 days | Free trial | 30 days |
| Yes | Monthly billing | Yes |
| None published | Audit reports | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27018, PCI DSS, HITRUST |
| US-only or Europe-only hosting, with AWS regions in Germany, Ireland, Northern California and Singapore | Data hosting | Service Cloud data can be hosted in Europe and other regions, including on Hyperforce |
| 4.5 (1,537) | G2 rating | 4.4 (8,437) |
| 4.7 (1,789) | Capterra rating | 4.5 (832) |
Questions
Which is better, LiveAgent or Salesforce Service Cloud?
Salesforce Service Cloud wins 4–1 at 10 agents (clear win). LiveAgent takes user verdict; Salesforce Service Cloud takes the bill, AI, desk basics and security; one round is even.
Is LiveAgent cheaper than Salesforce Service Cloud?
At 10 agents with the AI agent and agent assist on, LiveAgent comes to $150 a month and Salesforce Service Cloud to $6,200, from list prices. Salesforce Service Cloud takes the bill round.
Which has the better AI, LiveAgent or Salesforce Service Cloud?
Salesforce Service Cloud offers an action-taking AI agent on chat, email and phone, with test runs and reporting; LiveAgent offers an AI agent that answers from the help center. Salesforce Service Cloud takes the round.
